Hello everyone,
We bought our kitchen including electrical appliances at IKEA Heerlen.
Cooktop: Bamhärtig
Convection oven: Framtid OV9
Now the electrician came and was unable to connect the cooktop. The breaker trips immediately every time.
He says we need to exchange the cooktop because it is faulty.
At the IKEA hotline, they now tell me that appliances from the Netherlands cannot be connected in Germany.
Have you ever heard of something like this? The electrician says that’s nonsense.
On the IKEA Heerlen website, the connections are exactly the same as at IKEA Germany:
220 - 240 V
6500 W
2 * 16 A or 1 * 32 A
Is it still possible that this cooktop cannot be connected here in Germany?
What do you think?
Has anyone had experience with this?
Could it really be that the cooktop is simply defective and the connection will work after exchanging it?
Best regards
We bought our kitchen including electrical appliances at IKEA Heerlen.
Cooktop: Bamhärtig
Convection oven: Framtid OV9
Now the electrician came and was unable to connect the cooktop. The breaker trips immediately every time.
He says we need to exchange the cooktop because it is faulty.
At the IKEA hotline, they now tell me that appliances from the Netherlands cannot be connected in Germany.
Have you ever heard of something like this? The electrician says that’s nonsense.
On the IKEA Heerlen website, the connections are exactly the same as at IKEA Germany:
220 - 240 V
6500 W
2 * 16 A or 1 * 32 A
Is it still possible that this cooktop cannot be connected here in Germany?
What do you think?
Has anyone had experience with this?
Could it really be that the cooktop is simply defective and the connection will work after exchanging it?
Best regards
Z
zetterberg25 Jan 2013 12:44There is no difference between DE and NL for electrical appliances, as they use the same voltage and frequency in the power grid. Differences exist between the EU and CH, and between the EU and GB.
By the way, gas appliances from NL are not allowed to be operated in DE, but that was not the question.
Is the circuit protection sufficient? BARMHÄRTIG has a rated power of 6500 W.
Is the appliance connected correctly?
Otherwise, the appliance should be returned to the retailer IKEA Netherlands Heerlen.
By the way, gas appliances from NL are not allowed to be operated in DE, but that was not the question.
Is the circuit protection sufficient? BARMHÄRTIG has a rated power of 6500 W.
Is the appliance connected correctly?
Otherwise, the appliance should be returned to the retailer IKEA Netherlands Heerlen.
A professional was here, so the appliance should have been connected correctly.
I’ll go to Ikea and exchange it then. I was just unsure because of the comment about the appliance being from the Netherlands while in Germany, but that seemed strange since IKEA Heerlen specializes in Germany and, as I said, the kitchen is for Germany.
Do you have any tips on how I can safely remove the cooktop from the countertop?
I’ll go to Ikea and exchange it then. I was just unsure because of the comment about the appliance being from the Netherlands while in Germany, but that seemed strange since IKEA Heerlen specializes in Germany and, as I said, the kitchen is for Germany.
Do you have any tips on how I can safely remove the cooktop from the countertop?
Z
zetterberg25 Jan 2013 16:14Simply lift the electric cooktops, which have a Drop and Go system with spring clips on the frame that secure the cooktop in the cutout.
If the cutout is very tight on one side, carefully use a screwdriver to slightly lift the cooktop, then remove it completely by hand.
If necessary, remove the oven/drawer and press from below.
However, if the cutout is made to the correct dimensions, it comes out very easily.
Take the complaint invoice from the installer/electrician with you, so no one can claim a short circuit was caused by incorrect wiring, which has happened before.
If the cutout is very tight on one side, carefully use a screwdriver to slightly lift the cooktop, then remove it completely by hand.
If necessary, remove the oven/drawer and press from below.
However, if the cutout is made to the correct dimensions, it comes out very easily.
Take the complaint invoice from the installer/electrician with you, so no one can claim a short circuit was caused by incorrect wiring, which has happened before.
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