ᐅ Buying a Kitchen in the Czech Republic – Is It Easily Feasible?
Created on: 4 Jan 2014 12:51
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xscout77Hello,
I am considering buying a new kitchen and have already been using the kitchen planner on the IKEA website.
After recently visiting an IKEA store in the Netherlands, I decided to try planning the kitchen on the Dutch IKEA website and noticed that it is cheaper there. Since I live in Bavaria, I also planned on the Czech website, and as it turns out, it is even more affordable there. Even if I had to rent a van to drive to Prague, the savings after deducting the costs would still be around 1200 euros.
However, what happens if I buy the kitchen there, take it home, and then discover during assembly that some parts are missing (screws, hinges, etc.) or damaged? Would I be able to get or exchange the missing or faulty parts at a German IKEA store?
Although it is hard for me to wait, I would prefer to purchase the new Metod series. It is reportedly scheduled to launch in Germany in June, but does anyone know when it might be available in the Czech Republic?
Good luck
Christian
I am considering buying a new kitchen and have already been using the kitchen planner on the IKEA website.
After recently visiting an IKEA store in the Netherlands, I decided to try planning the kitchen on the Dutch IKEA website and noticed that it is cheaper there. Since I live in Bavaria, I also planned on the Czech website, and as it turns out, it is even more affordable there. Even if I had to rent a van to drive to Prague, the savings after deducting the costs would still be around 1200 euros.
However, what happens if I buy the kitchen there, take it home, and then discover during assembly that some parts are missing (screws, hinges, etc.) or damaged? Would I be able to get or exchange the missing or faulty parts at a German IKEA store?
Although it is hard for me to wait, I would prefer to purchase the new Metod series. It is reportedly scheduled to launch in Germany in June, but does anyone know when it might be available in the Czech Republic?
Good luck
Christian
I
IKEA-Experte4 Jan 2014 15:54I quote:
IKEA Czech Republic Lucie, kitchenette system method in the Czech Republic in the menu during the year 2014. Always informed in advance about all the news and their inclusion in our range, especially at the moments when we are ready to start their later sale.
Warranty: Consumer Center helps with complaints
Rights. After purchases in the European Union (EU), customers have the same rights as at home: a minimum two-year warranty, and the right to repair or replacement. The problem is that customers must contact the retailer abroad where they purchased the product, even with international chains that have branches in Germany. The foreign company parts are often independent. “This applies, for example, to MediaMarkt or IKEA,” reports lawyer André Schulze-Wethmar from the European Consumer Center (ECC) Germany.
Help. If the retailer refuses, the ECC helps: Tel. 0 78 51/99 14 80 or eu-verbraucher.de. There is a network of such centers EU-wide called ECC-Net. They advise consumers and forward the case to colleagues abroad. This service is free of charge. “In two out of three cases, we achieve a settlement,” reports Schulze-Wethmar. If the retailer is obligated, they must also cover transport costs.
Documents. To enable the ECC to act, buyers should have the retailer’s full address, the purchase receipt, any contract, and the written notice of defects ready. It is best to note the retailer’s postal address at the time of purchase.
Tip. Still, first try a branch in Germany. Many chains handle complaints EU-wide via their local office. Where this is not the case, you can send the items to the retailer abroad.
I have never experienced missing assembly materials. In Germany, it somehow has become common to say that parts are always missing at IKEA. Screws and similar items are usually always available for free at customer service. The RATIONELL drawers in the Czech Republic are different from those in Germany. Therefore, exchanging them in Germany is not possible at all.
IKEA Czech Republic Lucie, kitchenette system method in the Czech Republic in the menu during the year 2014. Always informed in advance about all the news and their inclusion in our range, especially at the moments when we are ready to start their later sale.
Warranty: Consumer Center helps with complaints
Rights. After purchases in the European Union (EU), customers have the same rights as at home: a minimum two-year warranty, and the right to repair or replacement. The problem is that customers must contact the retailer abroad where they purchased the product, even with international chains that have branches in Germany. The foreign company parts are often independent. “This applies, for example, to MediaMarkt or IKEA,” reports lawyer André Schulze-Wethmar from the European Consumer Center (ECC) Germany.
Help. If the retailer refuses, the ECC helps: Tel. 0 78 51/99 14 80 or eu-verbraucher.de. There is a network of such centers EU-wide called ECC-Net. They advise consumers and forward the case to colleagues abroad. This service is free of charge. “In two out of three cases, we achieve a settlement,” reports Schulze-Wethmar. If the retailer is obligated, they must also cover transport costs.
Documents. To enable the ECC to act, buyers should have the retailer’s full address, the purchase receipt, any contract, and the written notice of defects ready. It is best to note the retailer’s postal address at the time of purchase.
Tip. Still, first try a branch in Germany. Many chains handle complaints EU-wide via their local office. Where this is not the case, you can send the items to the retailer abroad.
I have never experienced missing assembly materials. In Germany, it somehow has become common to say that parts are always missing at IKEA. Screws and similar items are usually always available for free at customer service. The RATIONELL drawers in the Czech Republic are different from those in Germany. Therefore, exchanging them in Germany is not possible at all.
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