Hello,
our house was completed last year. From the beginning, we had problems because it was noticeably cold near the front door. The staircase is right next to it, and when standing there, you can feel a clear draft from top to bottom. At the end of last year, our site manager came and adjusted the door, but he said he couldn’t do more.
It improved but was still not good.
In spring, we had heavier rain, and then water collected inside the house at the bottom of the front door. The entrance is raised by 2 steps (2 steps), so it can only be from the rain and not from standing water. The site manager explained to my husband that front doors are not waterproof. Today we had the same problem again – as has happened several times before.
It cannot be that water runs inside at the bottom of the front door every time there is a storm.
In addition, we have a mechanical ventilation system with heat recovery. Shouldn’t the door be sealed because of that alone?
I found something online about "wind-driven rain resistant" and tightly sealed joints. But that does not apply to our door at all.
Best regards
our house was completed last year. From the beginning, we had problems because it was noticeably cold near the front door. The staircase is right next to it, and when standing there, you can feel a clear draft from top to bottom. At the end of last year, our site manager came and adjusted the door, but he said he couldn’t do more.
It improved but was still not good.
In spring, we had heavier rain, and then water collected inside the house at the bottom of the front door. The entrance is raised by 2 steps (2 steps), so it can only be from the rain and not from standing water. The site manager explained to my husband that front doors are not waterproof. Today we had the same problem again – as has happened several times before.
It cannot be that water runs inside at the bottom of the front door every time there is a storm.
In addition, we have a mechanical ventilation system with heat recovery. Shouldn’t the door be sealed because of that alone?
I found something online about "wind-driven rain resistant" and tightly sealed joints. But that does not apply to our door at all.
Best regards
P
Peanuts7429 Jul 2016 09:19At the end, a "controlled door gap ventilation" will be charged...
M
MünchnerKindl29 Jul 2016 09:46Peanuts74 schrieb:
In the end, a "controlled door slot ventilation" is charged... THAT is really something! Unfortunately, you only notice certain things after living in a house for some time. I became aware of the "door slot ventilation" while vacuuming. Suddenly I thought, "Where is that light coming from?" and looked, only to see light shining through the gap between the cylinder lock and the door. Today, when I looked more closely, I noticed that this gap goes all around half of the cylinder lock. My husband said earlier, "We should check other locks as well." We can hardly go into other houses and ask if we may look from the inside out to see if a gap between the cylinder and the door is visible.
P
Peanuts7429 Jul 2016 09:50Fortunately, you have a 5-year warranty for this.
The unanimous opinion, even without anyone having seen it in person, is likely that there is a defect here which you need to clearly assert.
The unanimous opinion, even without anyone having seen it in person, is likely that there is a defect here which you need to clearly assert.
M
MünchnerKindl29 Jul 2016 10:12I believe we only have 4 years. But those 4 years won’t be over for another 3 years. That’s why you really have to stay on top of things, because at the moment nothing is really happening. Only a painter came by and fixed some issues. He was really good. We saw his list, and a number of items that concern us were on the work order / defect list, but for everything else it said “customer service.” The painter was here a few weeks ago. My husband sent an email to the site manager again today to ask how the “customer service” process works. Above all, we need to have the “new defects” added to the list quickly, otherwise it will take longer again.
B
Bauexperte29 Jul 2016 12:45MünchnerKindl schrieb:
I think we only have 4 years. You think?
Quickly check your contract to see what it says about the limitation period for warranty claims and whether the VOB actually applies.
By the way, I would advise you and your husband to formally notify the defects with a deadline and send this to your contractual partner. Emails, in the worst case, do not carry the same weight and "can" get lost.
Best regards, Bauexperte
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