ᐅ Almost every window has scratches – what is considered normal?
Created on: 8 May 2017 17:24
D
DReffects
Hello forum community,
Unfortunately, during the inspection for the electrical installation, we noticed that nearly all the windows have mechanical damage both on the inside plastic and the exterior aluminum cladding, in the form of scratches and abrasions.
The construction company has unfortunately already removed the protective film inside – seemingly even before installation. At some window sills, it appears as if the window was placed directly on the bare brickwork. On one window, there are two drill holes in the frame that were started in the wrong position.
From various Google searches, I understand that "minor scratches" are generally not considered valid grounds for a complaint. On the other hand, I would say that for a new build, one should still expect new, undamaged materials, right?
Is there a standard or guideline regarding acceptable scratches? We noticed these scratches despite the dust and dirt typical of a building shell.
Thanks & regards,
Daniel
Unfortunately, during the inspection for the electrical installation, we noticed that nearly all the windows have mechanical damage both on the inside plastic and the exterior aluminum cladding, in the form of scratches and abrasions.
The construction company has unfortunately already removed the protective film inside – seemingly even before installation. At some window sills, it appears as if the window was placed directly on the bare brickwork. On one window, there are two drill holes in the frame that were started in the wrong position.
From various Google searches, I understand that "minor scratches" are generally not considered valid grounds for a complaint. On the other hand, I would say that for a new build, one should still expect new, undamaged materials, right?
Is there a standard or guideline regarding acceptable scratches? We noticed these scratches despite the dust and dirt typical of a building shell.
Thanks & regards,
Daniel
World-e schrieb:
Whether and how the information sheets are binding or contestable, I unfortunately do not know either. That would certainly be interesting. I also haven’t had an appointment with the window manufacturer yet to discuss the issues. To address your point about the IT sector: For TFT displays, a certain number of (sub)pixels defects are allowed and do not entitle the buyer to a replacement. There is even the ISO 9241-307 standard with different classes for this.It's good that you brought up the example with the TFT. I've thought about that too. And that is precisely one of the key points for me. If I buy a cheap monitor for 80€ (about $85), I accept that. But if I have a professional version from Eizo, then I do not. And here we’re not dealing with a DIY store window, but the expensive one from a specialist retailer like Internorm.
B
Bieber081518 May 2017 14:02Here, the top-quality Eizo monitor from Techn-Nikkk was scratched against the loading edge of the truck, resulting in scratches on the casing. Such items are then usually sold as seconds or open-box at a reduced price.
(This is a good place to make a note for the moving plan ).
(This is a good place to make a note for the moving plan ).
For TFT displays, there is an ISO standard that defines how many defects are allowed in each quality class. Whether there are precisely defined classes for windows, I’m not sure. But maybe someone else who is knowledgeable about this will chime in. Otherwise, it often remains speculative.
Tihiddi schrieb:
Because we were the direct clients, we were able to withhold payment until everything was resolved.
That is actually the only proper way. Simply don’t pay as long as the work does not comply with the contractually agreed conditions. Whoever wants something must also take legal action. The company wants your money, so they will sue. You then counter with the defective workmanship and the lack of proper remediation (document this!). Demand that they remove the installation.
The windows are excellent if you get them for free. If you want compensation, you won’t be happy with the outcome. Polishing is, however, a common and reasonable approach. It’s not as if the windows are polished every year or something similar.
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