Hello everyone,
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
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Pinkiponk27 Mar 2022 13:42ToFi1988 schrieb:
...If these countertops are available without a large, noticeable spot in the middle, I believe those would be considered "grade B," while countertops without such obvious "flaws" would be "grade A." Did your sample have a large white spot somewhere? Or was the countertop discounted in price? It would actually bother me, too. As a guest, I would probably keep touching it because I would think it's a stain. I hope you can get a replacement; otherwise, I would put something on it that doesn’t interfere with the design.
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Costruttrice27 Mar 2022 14:47I completely understand the original poster; I would be annoyed by this every day, and I also think it significantly affects the appearance. Of course, it’s a natural product, but the variation compared to the rest is clearly noticeable. I have never seen something like this to such an extent, and many people around me have black granite.
No idea if this has to be accepted as is. For an initial assessment, maybe check with a consumer advice center, if they even provide guidance on issues like this.
No idea if this has to be accepted as is. For an initial assessment, maybe check with a consumer advice center, if they even provide guidance on issues like this.
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