Hello everyone,
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
Costruttrice schrieb:
the information sheet from the Federal Association of German Stonemasons, „BIV-Information Sheet 2.02 Kitchen Countertops“That the sales advisor should point out that with a natural product, each piece cannot be an exact clone of the sample is once again a typical German case of belt and suspenders. Yes, of course, a microwave oven is not meant to dry a poodle!https://www.instagram.com/11antgmxde/
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