ᐅ Defect in countertop, supposedly natural…

Hello everyone,

We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.

During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?

We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.

Thank you for your suggestions.

ToFi1988 schrieb:

It is the only inclusion of this size and ruins the entire design.

Now that is really— not just somewhat— exaggerated!
Does the argument “natural product” hold up? It might. Usually, this is also indicated in the offer or product specifications.
A website suggests:
Experience pure nature and let your imagination run free as you reflect on the origin story of your natural stone.
By the way, people who do not appreciate this natural experience should consider artificial stones. Humans have no influence on the creation of natural stones. Veins and grain patterns naturally occur and are part of the product. That is the difference.

Didn’t you see the slab beforehand? For such a large slab, we went to the stonemason and selected the desired slab directly.
Perhaps the stonemason can repair it. We actually managed to chip one of our slabs. The stonemason filled the damaged area. Of course, it’s not perfect, but if he removes the light part and adds some darker material, it won’t be as noticeable to you anymore.

I actually find it very nice. Otherwise, you really should have used composite materials. It looks very natural. I assume the seller is right. Carefully drilling out and filling is also possible, but it would be a shame for both the material and the appearance.

If you place the 20-cent coin on it, you won’t see it anymore, problem solved…..

Well, as long as you don’t obsessively try to scrub away the light spot, it’s not really a problem…. it’s a natural product …

It’s a natural material, so you should inspect the countertop beforehand.
Unless otherwise specified in the contract (are there more than one authorized cost estimates?), there will be no replacement.

I think a 10-cent coin would have worked as well 😉