Hello!
Has anyone here ever installed a LUFTIG HOO A00 (stainless steel) under a Faktum extractor hood cabinet with a height of 57 cm (22 inches, FA 337), where (here comes the tricky part) there are additional Faktum wall cabinets with a height of 92 cm (36 inches) attached on both the left and right sides of this setup, so that all cabinets align at the top edge?
I tried this after planning the kitchen this way with the IKEA kitchen planner, and the entire layout was carefully reviewed by an IKEA employee during the purchase. Neither the planner nor the employee mentioned any potential problems in this regard.
I was informed by the planner that the extractor hood must be installed at least 75 cm (30 inches) above the (gas) stove. Both the planner and the IKEA employee advised me to leave some space between the base cabinets on the sides and the wall to allow doors and drawers to open properly.
These were all considerations I had already thought about myself, and none of these caused any issues. What I had not anticipated, however, was that during assembly, a cabinet listed as 60.0 cm (24 inches) wide (also confirmed online in the product details) would mysteriously be narrower than an extractor hood listed as 59.8 cm (23.6 inches) wide.
The difference is about 1 to 2 millimeters, meaning the cabinet is approximately 59.8 cm (23.6 inches) wide, while the extractor hood is about 59.95 cm (23.6 inches) wide. Had I known this beforehand, it might have been possible (though not without some effort and additional work) to insert a 2 mm (0.08 inch) filler piece between the cabinet above the extractor hood and the adjacent wall cabinet, and cover it with white veneer at the front. Not ideal, but at least straight and without gaps.
However, relying on the listed dimensions and assuming I would have been warned of such possible discrepancies, building wall cabinets one after another in an older building with not-so-straight and stable walls leaves you in quite a difficult position when you discover the problem—because there are very few options left to fix it.
That’s unfortunate enough. But what really frustrates me is IKEA’s handling of my complaint. At first, I was told that the cabinet is also only 59.8 cm (23.6 inches) wide (I think I once saw this on a website, but I can’t find the page anymore), and that there are manufacturing tolerances, so I just got unlucky. This was not considered a valid reason for a complaint.
When I objected, after several requests a supervisor was brought in who then gave some interesting arguments like: “No one has ever complained about this before,” “You could have seen at the store that it didn’t fit since everything is already assembled there,” and “There are always tolerances; you should have informed yourself beforehand, now you have to live with it.”
I see basically two possibilities here: Either the extractor hood is indeed always wider than the cabinet, in which case it is quite outrageous that neither the kitchen planner nor the IKEA employee warned me before purchase that the kitchen would end up uneven—and that would certainly justify a complaint, although not an easy one to resolve.
Or I am the only person in the world unfortunate enough to buy a combination of cabinet and extractor hood where the extractor hood is, unusually, wider than the cabinet. That would also justify a complaint but would be easy to fix: return the (exceptionally) wider extractor hood and get a normal one that matches the cabinet width.
Nonetheless, my complaint was still refused as a valid claim. When I then asked at least to be informed where I could have read beforehand that the dimensions provided in the catalog and online are only approximate and can vary by millimeters in either direction, the supervisor told me it was no problem and that they would get back to me shortly.
Apparently, it was not that simple, because on the next call I was told the case had been forwarded to “Sweden” (huh!) and they were waiting for feedback from there. The Swedes were not that quick, so it might take a little while, but someone would get back to me.
In fact, I received another call the very next day. This seemed to be about a different complaint: I had planned to combine the carcass of a tall cabinet (FA 702) with the doors of another (FA 706) and had explicitly said at the store that I wanted to do this to fit a 123 cm (48 inch) high refrigerator with a freezer compartment at the bottom (a 90 cm (36 inch) and 35 cm (14 inch) door, then a 70 cm (28 inch) door on top).
I was then told that the carcasses don’t have fixed shelves (since I thought they did, I wanted the FA 702 with a shelf at 125 cm (49 inches)) and that I could just take the FA 706 since everything was freely combinable. Unfortunately, no one mentioned that the 35 cm (14 inch) door is actually only 34.2 cm (13.5 inches) and the 70 cm (28 inch) door only 69.5 cm (27 inches) high—nor that the hinge holes have different distances to the top/bottom edge on each door.
In other words, nothing is truly freely combinable; only the door order shown in the brochures actually works (70 cm door at the bottom, then the 90 cm one—which really is 90 cm high—and then the 35 cm). Other combinations are possible but create very uneven gaps between the doors that the hinges cannot compensate for.
That’s frustrating, as I was misinformed at time of purchase. But since the combination I planned is not shown anywhere in the brochure, I accept that this was my own mistake and have learned that you can only fully trust the advice of some employees up to the point of unpacking the purchased parts.
I will likely resolve this by positioning the refrigerator at the top, making it easier to reach. Less tall people will then need a small step stool to access the freezer compartment, but I suppose IKEA sells those. And when everything is closed, it will look neat again.
Back to the call—besides confirming that this complaint (70-90-35 vs. 90-35-70) is not a valid reason for a claim (no surprise there), they also mentioned that my complaint about incorrect extractor hood dimensions was not a valid claim either.
Since I wondered whether the claim that the case was forwarded to “Sweden” might have been a tall tale, I made it clear that I was not willing to accept this dismissal. Then a supervisor came on and I could overhear some minutes of research and discussion after the wrong handset was placed near me.
To summarize the following conversation briefly: the supervisor said that the extractor hood is probably always wider than the cabinet (this was also visible in pictures she had), but confirmed that a resulting uneven kitchen is understandably frustrating. We agreed to wait for feedback from “Sweden” (the case had actually been registered in the computer after all), and that someone would contact me again.
I am curious how this will develop and what the “Swedes” will say about this mess. It seems clear to me that there are some information gaps, and I find it very unfortunate that this is being dealt with at my expense. I would greatly appreciate hearing about similar (or differing) experiences and receiving constructive suggestions to solve the extractor hood problem.
Has anyone here ever installed a LUFTIG HOO A00 (stainless steel) under a Faktum extractor hood cabinet with a height of 57 cm (22 inches, FA 337), where (here comes the tricky part) there are additional Faktum wall cabinets with a height of 92 cm (36 inches) attached on both the left and right sides of this setup, so that all cabinets align at the top edge?
I tried this after planning the kitchen this way with the IKEA kitchen planner, and the entire layout was carefully reviewed by an IKEA employee during the purchase. Neither the planner nor the employee mentioned any potential problems in this regard.
I was informed by the planner that the extractor hood must be installed at least 75 cm (30 inches) above the (gas) stove. Both the planner and the IKEA employee advised me to leave some space between the base cabinets on the sides and the wall to allow doors and drawers to open properly.
These were all considerations I had already thought about myself, and none of these caused any issues. What I had not anticipated, however, was that during assembly, a cabinet listed as 60.0 cm (24 inches) wide (also confirmed online in the product details) would mysteriously be narrower than an extractor hood listed as 59.8 cm (23.6 inches) wide.
The difference is about 1 to 2 millimeters, meaning the cabinet is approximately 59.8 cm (23.6 inches) wide, while the extractor hood is about 59.95 cm (23.6 inches) wide. Had I known this beforehand, it might have been possible (though not without some effort and additional work) to insert a 2 mm (0.08 inch) filler piece between the cabinet above the extractor hood and the adjacent wall cabinet, and cover it with white veneer at the front. Not ideal, but at least straight and without gaps.
However, relying on the listed dimensions and assuming I would have been warned of such possible discrepancies, building wall cabinets one after another in an older building with not-so-straight and stable walls leaves you in quite a difficult position when you discover the problem—because there are very few options left to fix it.
That’s unfortunate enough. But what really frustrates me is IKEA’s handling of my complaint. At first, I was told that the cabinet is also only 59.8 cm (23.6 inches) wide (I think I once saw this on a website, but I can’t find the page anymore), and that there are manufacturing tolerances, so I just got unlucky. This was not considered a valid reason for a complaint.
When I objected, after several requests a supervisor was brought in who then gave some interesting arguments like: “No one has ever complained about this before,” “You could have seen at the store that it didn’t fit since everything is already assembled there,” and “There are always tolerances; you should have informed yourself beforehand, now you have to live with it.”
I see basically two possibilities here: Either the extractor hood is indeed always wider than the cabinet, in which case it is quite outrageous that neither the kitchen planner nor the IKEA employee warned me before purchase that the kitchen would end up uneven—and that would certainly justify a complaint, although not an easy one to resolve.
Or I am the only person in the world unfortunate enough to buy a combination of cabinet and extractor hood where the extractor hood is, unusually, wider than the cabinet. That would also justify a complaint but would be easy to fix: return the (exceptionally) wider extractor hood and get a normal one that matches the cabinet width.
Nonetheless, my complaint was still refused as a valid claim. When I then asked at least to be informed where I could have read beforehand that the dimensions provided in the catalog and online are only approximate and can vary by millimeters in either direction, the supervisor told me it was no problem and that they would get back to me shortly.
Apparently, it was not that simple, because on the next call I was told the case had been forwarded to “Sweden” (huh!) and they were waiting for feedback from there. The Swedes were not that quick, so it might take a little while, but someone would get back to me.
In fact, I received another call the very next day. This seemed to be about a different complaint: I had planned to combine the carcass of a tall cabinet (FA 702) with the doors of another (FA 706) and had explicitly said at the store that I wanted to do this to fit a 123 cm (48 inch) high refrigerator with a freezer compartment at the bottom (a 90 cm (36 inch) and 35 cm (14 inch) door, then a 70 cm (28 inch) door on top).
I was then told that the carcasses don’t have fixed shelves (since I thought they did, I wanted the FA 702 with a shelf at 125 cm (49 inches)) and that I could just take the FA 706 since everything was freely combinable. Unfortunately, no one mentioned that the 35 cm (14 inch) door is actually only 34.2 cm (13.5 inches) and the 70 cm (28 inch) door only 69.5 cm (27 inches) high—nor that the hinge holes have different distances to the top/bottom edge on each door.
In other words, nothing is truly freely combinable; only the door order shown in the brochures actually works (70 cm door at the bottom, then the 90 cm one—which really is 90 cm high—and then the 35 cm). Other combinations are possible but create very uneven gaps between the doors that the hinges cannot compensate for.
That’s frustrating, as I was misinformed at time of purchase. But since the combination I planned is not shown anywhere in the brochure, I accept that this was my own mistake and have learned that you can only fully trust the advice of some employees up to the point of unpacking the purchased parts.
I will likely resolve this by positioning the refrigerator at the top, making it easier to reach. Less tall people will then need a small step stool to access the freezer compartment, but I suppose IKEA sells those. And when everything is closed, it will look neat again.
Back to the call—besides confirming that this complaint (70-90-35 vs. 90-35-70) is not a valid reason for a claim (no surprise there), they also mentioned that my complaint about incorrect extractor hood dimensions was not a valid claim either.
Since I wondered whether the claim that the case was forwarded to “Sweden” might have been a tall tale, I made it clear that I was not willing to accept this dismissal. Then a supervisor came on and I could overhear some minutes of research and discussion after the wrong handset was placed near me.
To summarize the following conversation briefly: the supervisor said that the extractor hood is probably always wider than the cabinet (this was also visible in pictures she had), but confirmed that a resulting uneven kitchen is understandably frustrating. We agreed to wait for feedback from “Sweden” (the case had actually been registered in the computer after all), and that someone would contact me again.
I am curious how this will develop and what the “Swedes” will say about this mess. It seems clear to me that there are some information gaps, and I find it very unfortunate that this is being dealt with at my expense. I would greatly appreciate hearing about similar (or differing) experiences and receiving constructive suggestions to solve the extractor hood problem.
Yesterday, I received another call from a different employee (I'm starting to write down the names now so I know who I've already explained my issue to). After a detailed inquiry about my problem, I was told he would get back to me shortly – but unfortunately, nothing so far today. I didn't expect such a simple matter to cause so many problems.
The actual problem:
The Faktum extractor hood cabinet (57 cm (22.4 inches) high) is described as 60.0 cm (23.6 inches) wide.
The extractor hood LUFTIG HOO A00 is described as 59.8 cm (23.5 inches) wide.
So, in theory, there should be no problem mounting these two components on top of each other, with 92 cm (36.2 inches) high wall cabinets directly attached on the left and right, having a shared top edge with the extractor hood cabinet. This way, the extractor hood would have a greater distance to the stove than the tall wall cabinets have to the countertop. Both kitchen designers and professionals do not raise any concerns about this.
However, in reality, the extractor hood cabinet measures 59.8 cm (23.5 inches) wide, and the extractor hood itself is almost 60 cm (23.6 inches) wide. Because of this, one of the two tall wall cabinets on either side can no longer be mounted flush with the extractor hood cabinet, resulting in a gap about 2 mm (0.08 inches) wide.
Another issue arises when the so-called service hotline responds by saying it’s just bad luck, and IKEA stubbornly refuses to acknowledge this as a defect (whether it is a product or information defect).
If it’s still unclear, I can also provide a screenshot of the kitchen planner (although no gap is visible on that).
The Faktum extractor hood cabinet (57 cm (22.4 inches) high) is described as 60.0 cm (23.6 inches) wide.
The extractor hood LUFTIG HOO A00 is described as 59.8 cm (23.5 inches) wide.
So, in theory, there should be no problem mounting these two components on top of each other, with 92 cm (36.2 inches) high wall cabinets directly attached on the left and right, having a shared top edge with the extractor hood cabinet. This way, the extractor hood would have a greater distance to the stove than the tall wall cabinets have to the countertop. Both kitchen designers and professionals do not raise any concerns about this.
However, in reality, the extractor hood cabinet measures 59.8 cm (23.5 inches) wide, and the extractor hood itself is almost 60 cm (23.6 inches) wide. Because of this, one of the two tall wall cabinets on either side can no longer be mounted flush with the extractor hood cabinet, resulting in a gap about 2 mm (0.08 inches) wide.
Another issue arises when the so-called service hotline responds by saying it’s just bad luck, and IKEA stubbornly refuses to acknowledge this as a defect (whether it is a product or information defect).
If it’s still unclear, I can also provide a screenshot of the kitchen planner (although no gap is visible on that).
Oh, what a mess, now I understand the whole story.
Those 2mm (0.08 inches) can really be annoying...
Could you maybe do a bit of tweaking by adjusting the cabinet above the range hood?
Before tightening the screws on the outer walls, you could try inserting something about 1mm (0.04 inches) wide on the left and right sides. That way, the cabinet above the range hood would have a small gap inside, but it wouldn’t be visible from the outside. Only when you open the door would you see it.
Would that work?
Those 2mm (0.08 inches) can really be annoying...
Could you maybe do a bit of tweaking by adjusting the cabinet above the range hood?
Before tightening the screws on the outer walls, you could try inserting something about 1mm (0.04 inches) wide on the left and right sides. That way, the cabinet above the range hood would have a small gap inside, but it wouldn’t be visible from the outside. Only when you open the door would you see it.
Would that work?
Thank you, that’s also a good idea I hadn’t thought of before – although if I did that, I would probably close the gap completely, but at least I would need less material than if I filled the entire side. However, I’m not sure if the locks on the furniture will still engage properly then. And it’s awkward with a row of cabinets already fixed to the wall that have a bunch of washers behind them. If I have to take anything off now, I’m in for a lot of hassle, which will be even worse when putting it back on 🙁. So, sliding a narrow piece of wood between the cabinets is probably the less complicated solution.
But that’s exactly what frustrates me most: if I had known all this beforehand, it would have been inconvenient, but at least I could have planned something in advance (or bought a range hood from a place where they could guarantee the given dimensions). IKEA initially gives the impression that everything will fit, then later claims the customer just got unlucky. Poor service.
And since everything supposedly went back to the store where I purchased it (the customer service department no longer wants to deal with me because I don’t accept that everything is supposedly fine), I’ve now been waiting almost a week for a response. I’m slowly getting the feeling they are trying to ignore the complaint. Another way of producing (seemingly) satisfied customers.
Sorry for being so upset, but I have been shopping at IKEA for almost 30 years, and there isn’t a room in my home without at least five (usually many more) IKEA items and furniture. I’ve overlooked quite a few frustrating details (you can’t always expect top quality when paying a low price). But when I spend a four-figure amount on a kitchen, plan everything with IKEA tools and discuss it beforehand with IKEA specialists, and still end up with this hassle and receive not even the slightest understanding or any goodwill from IKEA, then that really goes beyond what I can accept.
But that’s exactly what frustrates me most: if I had known all this beforehand, it would have been inconvenient, but at least I could have planned something in advance (or bought a range hood from a place where they could guarantee the given dimensions). IKEA initially gives the impression that everything will fit, then later claims the customer just got unlucky. Poor service.
And since everything supposedly went back to the store where I purchased it (the customer service department no longer wants to deal with me because I don’t accept that everything is supposedly fine), I’ve now been waiting almost a week for a response. I’m slowly getting the feeling they are trying to ignore the complaint. Another way of producing (seemingly) satisfied customers.
Sorry for being so upset, but I have been shopping at IKEA for almost 30 years, and there isn’t a room in my home without at least five (usually many more) IKEA items and furniture. I’ve overlooked quite a few frustrating details (you can’t always expect top quality when paying a low price). But when I spend a four-figure amount on a kitchen, plan everything with IKEA tools and discuss it beforehand with IKEA specialists, and still end up with this hassle and receive not even the slightest understanding or any goodwill from IKEA, then that really goes beyond what I can accept.
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