ᐅ Siemens Studioline – Have I received all the defective units?
Created on: 13 Jul 2023 10:03
Y
Yaso2.0
Hello everyone,
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
K
KarstenausNRW13 Jul 2023 10:34Yaso2.0 schrieb:
However, the machine still makes other louder humming noises, which are now attributed to the zeolite drying process and are considered normal. I can confirm this. However, it only happens for a few minutes near the end of the program.
Yaso2.0 schrieb:
Additionally, for some time now, even after changing the dishwasher tablets, half of the tablet remains in the dispenser without dissolving. That has never happened to me – even with inexpensive Aldi tablets.
I don’t have many comparable machines from the same line – my appliances are mixed manufacturers. The cooktop issues are unknown with Neff (which is essentially the same = BSH).
If the contractor has come to fix the "same" issue on-site three times, you are entitled to a replacement of the defective appliance.
Please make sure to get the repair reports handed over to you; otherwise, you won’t have any proof.
There aren’t many other options, really. For example, I have appliances from different manufacturers in our kitchen, and I’m very satisfied with them.
Among others, the oven is from Siemens. It works perfectly. The stove and dishwasher are from Miele, and the refrigerator is from Liebherr.
The dishwasher, for instance, is extremely quiet. That was very important for us in our open-plan kitchen as well.
Please make sure to get the repair reports handed over to you; otherwise, you won’t have any proof.
There aren’t many other options, really. For example, I have appliances from different manufacturers in our kitchen, and I’m very satisfied with them.
Among others, the oven is from Siemens. It works perfectly. The stove and dishwasher are from Miele, and the refrigerator is from Liebherr.
The dishwasher, for instance, is extremely quiet. That was very important for us in our open-plan kitchen as well.
R
RotorMotor13 Jul 2023 12:45The seller must provide a warranty.
The customer can choose between repair and replacement.
I would simply demand a replacement.
The customer can choose between repair and replacement.
I would simply demand a replacement.
KarstenausNRW schrieb:
I can confirm that. However, only for a few minutes towards the end of the program.
It has never happened to me – not even with cheap Aldi tablets.
I don’t own many comparable devices from the same product line, as my appliances are mixed brands. The issues with the cooktop are unknown with Neff (which is essentially the same = BSH). In our case, it also happens at the beginning of the program. The noise at the end is not as loud as at the beginning. That might be caused by the drying cycle, but the noise at the beginning shouldn’t be related to drying.
Mahri23 schrieb:
If the customer service technician has come three times for the “same” error, you are entitled to have the defective appliance replaced. Please ask for the repair reports, otherwise you won’t have any proof.
There aren’t really many other options. For example, we have various brands in our kitchen and are very satisfied with them. Among them is the oven from Siemens, which works perfectly. The stove and dishwasher are from Miele, and the refrigerator is from Liebherr. The dishwasher is extremely quiet, which was very important for our open-plan kitchen. He came twice for the same error; the third time it was supposedly the drying cycle.
Hmm, that was a bit careless of me—I didn’t think of asking for the reports because he did everything on a tablet and I didn’t have to sign anything.
A
Allthewayup13 Jul 2023 13:16RotorMotor schrieb:
The retailer must provide a warranty.
The customer can choose between repair and replacement.
I would simply request a replacement. That is not entirely correct. First of all, the retailer has the right to repair and thereby fulfill the contract. Only after the third repair attempt has failed does the buyer have the right to request a replacement or to withdraw from the purchase contract and, if applicable, claim damages. Perhaps a specialist can provide the relevant building code paragraph, but that was a long time ago for me.
For this very reason, we are still considering switching away from the Studio Line devices to Miele and others. However, whether this will save us from these issues remains questionable. Nowadays, there is not much difference in quality between manufacturers, but the price does vary, which speaks in favor of Siemens.
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