ᐅ Siemens Studioline – Have I received all the defective units?
Created on: 13 Jul 2023 10:03
Y
Yaso2.0
Hello everyone,
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
The dishwasher is, at least in our family, the appliance most likely to break down, no matter the brand. Somehow, I’ve long lost hope that it will last a long time, even in a future kitchen 🤨 Last time, we were lucky that the failure occurred just within the warranty period... But your unlucky batch of appliances sounds really bad.
In a way, I’m almost glad that we’re getting the refrigerator and microwave as freestanding units ourselves. I had somewhat regretted that it doesn’t look as neat, but at least you avoid the hassle of fitting and removing built-in appliances and don’t have to coordinate with the kitchen designer... Of course, they can still break down.
In a way, I’m almost glad that we’re getting the refrigerator and microwave as freestanding units ourselves. I had somewhat regretted that it doesn’t look as neat, but at least you avoid the hassle of fitting and removing built-in appliances and don’t have to coordinate with the kitchen designer... Of course, they can still break down.
Yaso2.0 schrieb:
I initially contacted the kitchen showroom with my first complaint, and they immediately referred me to the manufacturer.The warranty period has not expired yet. Since these are recurring issues that have already required service visits, the dealer cannot shift the burden of proof.
You should request the repair from the dealer in writing (mail – registered mail with proof of delivery?). Then, after two failed repair attempts, you are entitled to a replacement unit or something like rescission, meaning a refund.
This is just my layperson’s opinion.
It is completely audacious how some dealers try to avoid warranty responsibilities. It is their obligation to arrange the repair. If they do this through the manufacturer’s service, that’s fine. But in Germany, every dealer must provide a minimum two-year warranty on new products!
H
hanghaus202318 Jul 2023 11:48I can share my experience purchasing a washer-dryer from a major wholesaler. The product was only accepted back after the third repair attempt. The three repair attempts were probably more costly in the end than a replacement.
Yaso2.0 schrieb:
However, I have to say personally that I would not buy the cooktop again, even without the technical issues. I am always surprised that some people, mostly men, still fall for these gimmicks. The cooktop doesn’t have a full-surface heating area; it only offers 7.3 kW (about 9.8 hp), like all the others, and you can’t place pots as freely as promised. Another point is, who really cooks as a home chef using six pots at the same time? The more electronics built into a device, the more can go wrong, and repair costs can be heartbreaking. Whether pasta is cooked on this very expensive cooktop or a unit that costs half as much, the pasta doesn’t care. In terms of taste—that is, the result—it’s the same.
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