Hello everyone,
we ordered a new kitchen for our new house. I had the room measured by IKEA to avoid any potential issues. However, I am assembling the kitchen myself. The countertop was either planned incorrectly or cut to the wrong size. The IKEA employee calculated the measurements and drew the sketch herself. I only signed the order, but all the dimensions came from IKEA.
Out of 3 pieces, 2 are too short. The mistake was probably because the countertop was supposed to serve as a windowsill. The employee was aware of this, but even if there was no window at all, the countertop would still be too short.
The order states that the measurements are from the customer and that the countertop cannot be exchanged or returned. Since I can only visit IKEA over the weekend, I signed up here to find out if IKEA rejects every complaint of this kind or if I can wait for the weekend without worry.
Has anyone had experience with faulty custom countertops from IKEA?
Thank you in advance,
Philip
we ordered a new kitchen for our new house. I had the room measured by IKEA to avoid any potential issues. However, I am assembling the kitchen myself. The countertop was either planned incorrectly or cut to the wrong size. The IKEA employee calculated the measurements and drew the sketch herself. I only signed the order, but all the dimensions came from IKEA.
Out of 3 pieces, 2 are too short. The mistake was probably because the countertop was supposed to serve as a windowsill. The employee was aware of this, but even if there was no window at all, the countertop would still be too short.
The order states that the measurements are from the customer and that the countertop cannot be exchanged or returned. Since I can only visit IKEA over the weekend, I signed up here to find out if IKEA rejects every complaint of this kind or if I can wait for the weekend without worry.
Has anyone had experience with faulty custom countertops from IKEA?
Thank you in advance,
Philip
IKEA took a full 5 weeks to reject our complaint [B]. We then had to involve a lawyer. After sending the lawyer’s letter, they said, "You will get a new board, assembled at no cost, and we will refund the purchase price of the board." The solution is good. It’s just a shame that you have to threaten IKEA with legal action before they fix their mistake.
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IKEA-Experte2 Dec 2016 16:20Thank you for your feedback. It is truly unfortunate that in such a case, one’s own mistake is not acknowledged immediately. How did the lawyer present their argument?
It’s actually quite simple: A layperson cannot be expected to take responsibility for a wrongly planned slab if the slab is designed by a trained employee (based on the kitchen plan and the room measurements, which were also taken by IKEA).
The customer service at the furniture store always said that IKEA was at fault here. Only this HR department opposed it.
The customer service at the furniture store always said that IKEA was at fault here. Only this HR department opposed it.
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