Hello,
For our single-family home currently under construction, we chose anthracite-colored windows on the outside. The inside of these windows is white. We also decided on the opening directions of the windows. However, we did not specify or approve any further details with our site manager regarding the windows.
The windows have been delivered and installed. They look great until we noticed the position of the handles. They are not centered vertically but rather located in the lower third of the windows. Here are a few pictures:
Of course, we expected the handles to be centered vertically on the windows. Our site manager says this is standard practice and has “always been done this way” by the company, so it is not considered a construction defect.
However, when we look at the handle positions in our current rental apartment and consult other homebuilders, construction companies, and window manufacturers, we come to a different conclusion. In those cases, the handles are centrally positioned, or if no other information is provided, a centered position is assumed.
Our site manager and the contracted window manufacturer explain this positioning with a specific grid system, where the handle height depends on the window height. Here is the document they sent us after installation and upon request:
This explanation makes sense and is understandable. It reduces costs by limiting the number of standard gear mechanisms that need to be produced.
However, we were not informed about this beforehand and are very dissatisfied with the result. After all, we will be seeing these windows multiple times a day for many years.
Does this issue constitute a defect that must be corrected?
Thank you in advance.
Benjamin
For our single-family home currently under construction, we chose anthracite-colored windows on the outside. The inside of these windows is white. We also decided on the opening directions of the windows. However, we did not specify or approve any further details with our site manager regarding the windows.
The windows have been delivered and installed. They look great until we noticed the position of the handles. They are not centered vertically but rather located in the lower third of the windows. Here are a few pictures:
Of course, we expected the handles to be centered vertically on the windows. Our site manager says this is standard practice and has “always been done this way” by the company, so it is not considered a construction defect.
However, when we look at the handle positions in our current rental apartment and consult other homebuilders, construction companies, and window manufacturers, we come to a different conclusion. In those cases, the handles are centrally positioned, or if no other information is provided, a centered position is assumed.
Our site manager and the contracted window manufacturer explain this positioning with a specific grid system, where the handle height depends on the window height. Here is the document they sent us after installation and upon request:
This explanation makes sense and is understandable. It reduces costs by limiting the number of standard gear mechanisms that need to be produced.
However, we were not informed about this beforehand and are very dissatisfied with the result. After all, we will be seeing these windows multiple times a day for many years.
Does this issue constitute a defect that must be corrected?
Thank you in advance.
Benjamin
Myrna_Loy schrieb:
"We now have a ventilation system, and it’s finally being USED!" And the handles are being used as well.
In our case, the handles are not centered, but they are not installed very low either. However, we really planned for full accessibility.
I agree that this is not a defect. The handles are installed, and their position was never discussed. I assume … has no legal relevance.
It is very frustrating, and maybe you will get used to it.
Thank you very much for the numerous responses.
I would briefly summarize it for myself based on the contributions as follows:
I would briefly summarize it for myself based on the contributions as follows:
- no structural defect in the legal sense (at most a visual one)
- prior clarification would have been desirable
- (probably) people will get used to it and it might even offer advantages later on
H
hanghaus200012 May 2021 13:36Thank you for your summary. Straight to the point. 😎
Pearls before swine :-(
I have to admit, I am speechless. How can a customer even feel misled by a window manufacturer that doesn’t follow the mainstream trend of ergonomic thoughtlessness? Thinking ahead considered a flaw?! Seriously?!
How can anyone complain, “They should at least have informed me that they don’t do it wrong like the others”?
No, this is definitely not a defect — I say this also as a former window manufacturer and later a window dealer — quite the opposite, in fact. Unfortunately, many customers are so thoughtless or prefer the “because it’s always been that way” or “because everyone else has it” mindset, which is why the market is dominated by the two variants “middle ground” and “I don’t care.” If I were running this window manufacturer, I would make thinking ahead a trademark and wouldn’t offer any “classic” version at all. By the way: the fact that our windows open inward is just as quirky to the Swedes as it is to us that the British drive on the left side. A defect? Relatively speaking, yes — try driving on the right in England, and you’ll have a crash!
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
I have to admit, I am speechless. How can a customer even feel misled by a window manufacturer that doesn’t follow the mainstream trend of ergonomic thoughtlessness? Thinking ahead considered a flaw?! Seriously?!
How can anyone complain, “They should at least have informed me that they don’t do it wrong like the others”?
No, this is definitely not a defect — I say this also as a former window manufacturer and later a window dealer — quite the opposite, in fact. Unfortunately, many customers are so thoughtless or prefer the “because it’s always been that way” or “because everyone else has it” mindset, which is why the market is dominated by the two variants “middle ground” and “I don’t care.” If I were running this window manufacturer, I would make thinking ahead a trademark and wouldn’t offer any “classic” version at all. By the way: the fact that our windows open inward is just as quirky to the Swedes as it is to us that the British drive on the left side. A defect? Relatively speaking, yes — try driving on the right in England, and you’ll have a crash!
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
H
hampshire12 May 2021 14:0611ant schrieb:
If I were to lead this window manufacturer, I would make proactive thinking their trademark.For this part, a definite “bravo!” I didn’t quite understand the rest well enough to give a “like.”Similar topics