Hello
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
In general, you have the right to receive the correct goods or to have them corrected. However, the costs for dismantling would then have to be covered.
I can't assess it exactly, but there are certainly ways to properly fix this for under 10,000.
Most likely, trimming the glass is the cheapest option, but you do not have the right to choose.
I can't assess it exactly, but there are certainly ways to properly fix this for under 10,000.
Most likely, trimming the glass is the cheapest option, but you do not have the right to choose.
Musketier schrieb:
but there are certainly ways to fix this properly for under 10,000. Hello Musketier
It probably won’t be much less than that. The posts, three in total, were anchored to the double-sealed concrete slab of the garage. The brackets and anchors were cast with a special compound. Then a sloped insulation layer was installed over the entire area and sealed twice again.
First, everything would need to be removed on a large scale, the posts (which are cut to the exact millimeter and would certainly need to be replaced) reset, and the sealing and insulation renewed.
OK, it won’t come down to 10 thousand. But the effort and cost would be significantly higher than trimming the panels. And I can do without 10cm (5 inches) less terrace roofing.
Steven
It’s not as if the repair was made more difficult by the long delay before the defect was reported, or that the defect worsened as a result. Therefore, I cannot see why this should make any difference now regarding whether there is an obligation to carry out the repair or not.
The question is also what the new profiles really cost the supplier in terms of equity – that is, materials, labor, and delivery. Is it really less expensive for them than simply covering the glazier’s costs? Perhaps this could be broken down for them to make the option more appealing?
The question is also what the new profiles really cost the supplier in terms of equity – that is, materials, labor, and delivery. Is it really less expensive for them than simply covering the glazier’s costs? Perhaps this could be broken down for them to make the option more appealing?
So I also think that in the end there are only two options:
1. He decides to supply new frames and takes back the old ones (or waives that), and then they have to be replaced. Whether he can be held responsible for the replacement is debatable; one could argue that the measurements could have been checked beforehand.
2. The glass is cut to size or reordered.
A dismantling would be disproportional in every way, and I don't think it is desired; plus, the costs would hardly be recoverable. The question is what new frames of the correct length would cost him and whether he would prefer to do that instead.
1. He decides to supply new frames and takes back the old ones (or waives that), and then they have to be replaced. Whether he can be held responsible for the replacement is debatable; one could argue that the measurements could have been checked beforehand.
2. The glass is cut to size or reordered.
A dismantling would be disproportional in every way, and I don't think it is desired; plus, the costs would hardly be recoverable. The question is what new frames of the correct length would cost him and whether he would prefer to do that instead.
I basically agree with that in principle.
However, there could also be another technical solution that none of us have considered.
Even if the defect was not apparent upon delivery, the measurements might have needed to be checked before installation.
But maybe there is also a ruling that the supplier can refer to.
The tiler must also check the residual moisture of the screed before laying the tiles; otherwise, they may share liability.
However, there could also be another technical solution that none of us have considered.
Even if the defect was not apparent upon delivery, the measurements might have needed to be checked before installation.
But maybe there is also a ruling that the supplier can refer to.
The tiler must also check the residual moisture of the screed before laying the tiles; otherwise, they may share liability.
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