Hello
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
P
pagoni202015 Jul 2020 11:37I’m not sure if “cutting the glass” is actually that simple or if it would easily cost only 300-400€ (approximately $320-$430). Maybe it would be a better solution to “extend” the rafters or get new ones, but that depends on your project.
Otherwise, I would just build the thing myself now if I have the time and motivation, and simultaneously handle the regulations in writing while requesting financial compensation. It’s definitely lost money and frustrating, but given the amount involved, I would prioritize my good mood and enjoyment of glass construction over getting involved in disputes. If you manage to get some money back, that’s great, but I wouldn’t want to base my well-being on that.
Otherwise, I would just build the thing myself now if I have the time and motivation, and simultaneously handle the regulations in writing while requesting financial compensation. It’s definitely lost money and frustrating, but given the amount involved, I would prioritize my good mood and enjoyment of glass construction over getting involved in disputes. If you manage to get some money back, that’s great, but I wouldn’t want to base my well-being on that.
N
nordanney15 Jul 2020 11:43Steven schrieb:
Last March, I ordered and purchased a kit for a terrace roof without glass. The roof is calculated, cut to size, and delivered.
I ordered the glass based on the measurements provided by the company supplying the profiles. It’s really unfortunate that the mistake was only noticed after a year. Nevertheless, the seller must be given the opportunity to correct the issue. Set a deadline of 10 days and otherwise threaten further action.
B
borderpuschl15 Jul 2020 11:55A safety glass is usually required for a patio roof. This type of glass cannot be cut or shortened afterward. What kind of glass did you order?
borderpuschl schrieb:
A safety glass is actually required for a patio roof. This type of glass cannot be cut afterwards. Hello borderpuschl
The glass is laminated safety glass (VSG) 8 mm (0.76 mm (0.03 inches) interlayer).
Replacing the rafters properly would involve enormous effort and costs. The three posts of the patio roof
are anchored into the roof of my double garage, on which a roofer installed several sealing membranes and custom-made tapered insulation foam. The cost for any modifications would be around 10,000 euros. Cutting the glass or getting new glass is cheaper. I can live with a 10 cm (4 inches) shorter patio roof. What bothers me is all the dithering about it on the
Steven
B
borderpuschl15 Jul 2020 13:10I can fully understand that. I don’t know the situation, but I just wanted to point out that safety glass like your laminated glass (VSG) cannot be cut down afterwards.
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