Here I am again:
The windows are installed. Unfortunately, there were issues such as the attached glass damage, which cannot be photographed clearly with my mobile phone camera once installed, as the image always becomes blurry (glass is difficult to photograph).
This blemish is clearly visible from both inside and outside at a distance of 2 meters (6.5 feet). Do I really have to accept this according to regulations and case law? At least that is the information provided by the representative of the window supplier regarding acceptance.
If so, I would find that unfortunate, as I would then have to purchase a new pane at my own expense... 🙁.
Thanks and best regards
The windows are installed. Unfortunately, there were issues such as the attached glass damage, which cannot be photographed clearly with my mobile phone camera once installed, as the image always becomes blurry (glass is difficult to photograph).
This blemish is clearly visible from both inside and outside at a distance of 2 meters (6.5 feet). Do I really have to accept this according to regulations and case law? At least that is the information provided by the representative of the window supplier regarding acceptance.
If so, I would find that unfortunate, as I would then have to purchase a new pane at my own expense... 🙁.
Thanks and best regards
Brief update on the process. After the window manufacturer’s representative insisted during the final inspection that the issue was an acceptable defect, I have now received the positive news from Waghäusel that the glass pane will be replaced at the end of June. However, it was disappointing that during the inspection, they initially only wanted to rotate the pane.
I hope the other defects (gaps at the mounting strips, scratches on the plastic, and various adjustment tasks) will also be resolved soon.
I find it interesting that this window manufacturer itself makes a very structured, friendly, and professionally competent impression. Unfortunately, the subcontracted installers sent for the installation are craftsmen who have not yet fully embraced German thoroughness. The follow-up repairs are inconvenient and will probably end up costing more than if a high-quality window installer had been hired from the start.
I hope the other defects (gaps at the mounting strips, scratches on the plastic, and various adjustment tasks) will also be resolved soon.
I find it interesting that this window manufacturer itself makes a very structured, friendly, and professionally competent impression. Unfortunately, the subcontracted installers sent for the installation are craftsmen who have not yet fully embraced German thoroughness. The follow-up repairs are inconvenient and will probably end up costing more than if a high-quality window installer had been hired from the start.
merlin83 schrieb:
The follow-up work afterwards is annoying and probably ends up more expensive than if you had hired a qualified window installer from the start.but nowadays that’s really the case everywhere. there are hardly any young skilled workers left who truly understand their craft. with the poor pay and working conditions, no one feels motivated to do good work anymore. you can guess who ends up bearing the burden of the construction boom.
Tip: on a Saturday afternoon, check out which companies are working in new development areas.
almost every construction mistake happens because someone tried to finish a task 2-3 minutes faster than originally planned. then the quick one-minute final check/test of the toilet wastewater pipe’s tightness gets skipped, only to have to break everything open again 3-4 weeks later and dry out the entire house for weeks.
tip for the final inspection/shortly before/after: as long as the defect is not related to moisture (e.g. roof) or leaks from (waste) water pipes, stay calm. otherwise, you’ll eventually get a heart attack. of course, you want a house with as few defects as possible. many scratches on the window reveals can be easily rubbed away (with something like an eraser). properly adjusting the windows is definitely part of the scope of work in a turnkey house. but you can easily add in the handover report that the window adjustments still need to be completed. that’s usually accepted when the construction handles are replaced with the final ones.
visible air bubbles in the glass really shouldn’t be accepted. still, stay calm and if necessary, just withhold the final payment. for $4000 “this kind of thing looks pretty good,” after all.
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