Hello everyone,
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
JoachimG. schrieb:
This simply means that your KVZ (cable distribution box – small gray box on the street) is not directly upgraded with an MSAN (DSL access server – large gray box with ventilation slots on the cover). Instead, a copper cable has been laid between an existing MSAN and the KVZ that serves your area, or an existing cross-connection is being used. Once that is full, there are only three options: excavation work (which won’t be done for just one connection), the provider replacing your KVZ with an MSAN (which won’t happen because of the proximity to the other MSAN), or a neighbor moving out and terminating their internet service (have you ever thought about the neighborhood being filled with folk music?!).
Your internet connection then runs several kilometers from the KVZ to the central office, which is why you only get 6 Mbit due to the high line attenuation.
Your neighbors’ signal takes a shortcut at the KVZ, traveling just a few meters to an MSAN located nearby.The KVZ is about 10 meters (33 feet) from my front door.From your text, I gather that I should reboot the KVZ by driving past it with my car at exactly 31.6 km/h (approximately 20 mph).
H
hampshire17 Dec 2020 08:00Sedax182 schrieb:
I don’t want to pay for 16,000 and only get 6,000.
Maybe I’m just being stubborn. You really can’t get far with 6 Mbps.
I don’t understand why I only have this problem here. The advertised speeds are always “up to.” So you are paying for “up to 16,000 kbit/s (up to 16 Mbps),” since that is the lowest commercially defined category. There’s no need to be stubborn about that. Besides, it’s not practical to risk having nothing at all just because of a few euros more per month.
Such problems are not easy to understand. The internet service in Germany, which mostly relies on old copper cable networks in local supply areas, is quite complex. Besides the technical equipment, there are a few crucial physical factors. Two of them are especially challenging:
1.: Line length – DSL is based on analog technology. It is susceptible to cable attenuation, which increases both with line length and signal frequency. The signal frequency is directly related to data throughput. Therefore: longer lines mean lower data rates. The telecom employee’s note about a “cross-connection” suggests a long line.
2.: Electromagnetic interference – When our telephone network was installed underground, two unshielded wires were enough for voice calls. It was rare to experience crosstalk, and when that did happen, it often meant someone else was on the line and it was a chance to chat. With increasing signal frequencies on the lines, crosstalk increased, so care was taken not to place lines for high-frequency services next to each other. Today, only some of the copper pairs can be used for DSL. Defining this clearly in documentation is quite complex. It’s possible that simply no other suitable line is available anymore.
Accept the 6,000 (which can sometimes be more or less) and discuss the house connection technology with 3rd level support (politely escalate your case). They sometimes have solutions. For us, it took more than a year after registration, and for the first two months after moving in we had internet via mobile data that was just enough for emails without images. At the same time, construction work was done involving cable ducts along the main road, district road, and local street. Now we get almost 100 Mbps, which is sufficient for us. It also cost 800€ — it’s a mixed calculation.
HilfeHilfe schrieb:
And if you subscribe to a higher plan, do you get higher, faster volume? A technical problem won’t be solved by a commercial solution. You don’t get more kilometers from a tank full of fuel by paying twice as much for it.
This is really crazy: at the OP’s place in house number 9, the speed is 6 Mbps, next door in house number 11 it’s 250, next door in house number 7 there’s no connection at all, and in house number 1 it’s 175. If there’s supposed to be some logic to this, I’m just too stupid to get it :-(
I just saw it and already replied ;-)
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
Sedax182 schrieb:
I’ll write to you during the morning.
I just saw it and already replied ;-)
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
H
hampshire17 Dec 2020 14:35The underlying logic stems from the reality of an outdated system that was never designed for high-bitrate data transmission. People tend to think "it still works" and therefore do not replace it entirely – which, by the way, would be very costly for network operators but economically beneficial for society as a whole. It is not always advantageous when infrastructure is approached solely from a business perspective. We see the same misjudgment in other infrastructure sectors such as healthcare, energy, and public transport.
hampshire schrieb:
The underlying logic comes from the reality of an outdated system that was never designed for high-bandwidth data transmission. No, logically there would be slower DSL at one end or the other of the street (where the connection is farther from the distribution point or where more neighbors share the line along the way). I don’t see that in this case right now.
hampshire schrieb:
People tend to think "it still works" and don’t replace it completely – which, by the way, would be very expensive for network operators but economically beneficial for society as a whole. It would have been economically beneficial on a national scale not to multiply the networks during the postal reform, which is now causing problems. Unfortunately, politicians don’t understand the difference between competition and chaos. With ONE telecom company (in the form of a public and competitor-owned DBP telecommunications service private edition), we would already have a basic service at the level of fiber to the milking machine. That was not desired, and now we have the mess.
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
T
Telekom hilft17 Dec 2020 16:19For the information of other readers here:
I spoke with @Sedax182 on the phone and we discussed everything.
Since you mentioned these other house numbers, I took a look. Your statements are correct, but it’s all explainable. However, for data protection reasons, I won’t go into detail here publicly.
Regards, Kai M.
I spoke with @Sedax182 on the phone and we discussed everything.
11ant schrieb:
This is really crazy: at the OP’s place in house number 9, the speed is 6 Mbps, next door at house number 11 it’s 250, next door to that at house number 7 there is no connection at all, and at house number 1 it’s 175.
Since you mentioned these other house numbers, I took a look. Your statements are correct, but it’s all explainable. However, for data protection reasons, I won’t go into detail here publicly.
Regards, Kai M.
Similar topics