Hello everyone,
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
Telekom hilft schrieb:
For the information of other readers here:
I spoke with @Sedax182 on the phone and we discussed everything.
Since you mentioned these additional house numbers, I took a look. Your statements are correct, but everything is explainable. However, I will not go into details here publicly for data protection reasons.
Best regards, Kai M. Thank you for the pleasant conversation.
@11ant The house number 7 will only be built next year. They will likely have the same problem as I do.
By the way, I have replied to you.
Many thanks!!!
Three streets away, someone had the same problem as I do.
30 meters (about 100 feet) away, a couple moved into their new build just before me, and they had no issues. Speeds of up to 175 Mbit/s are possible there.
This is a new housing development.
From my logical point of view, everyone should be able to have the same speed, especially nowadays.
But the whole situation seems really complex.
I hope we can sort it out.
Best regards
Telekom hilft schrieb:
Just an update for the readers here:
I spoke on the phone with @Sedax182 and we discussed everything.
Since you mentioned those additional house numbers, I took a closer look. Your statements are correct, but everything can be explained. However, for data protection reasons, I won’t explain this publicly here.
Best regards, Kai M. I just have to say this...
What a service! Signing up here just to help a customer! Thumbs up.
Now I know why I have been a loyal T-customer for years.
markus270318 Dec 2020 07:08Yaso2.0 schrieb:
I just have to say this..
What a service! Signing up here just to help a customer! Thumbs up.
I know why I have been a loyal T-customer for years.I can only agree. If the problem gets resolved as well, this is customer service of the highest level. Exactly what I have come to expect from Telekom so far.
K
knalltüte18 Dec 2020 11:26... I deliberately waited a day before sharing my thoughts here.
First of all: My intention is definitely not to criticize Telekom!
I have been assisting mainly business customers with setting up internet connections for well over 20 years. Mostly Telekom clients, but in recent years increasingly Unitymedia/Vodafone, Deutsche Glasfaser, 1und1, Versatel, and others.
A book wouldn’t be thick enough to cover all the "stories" that have happened during this time. I can swear under oath: Not a single order has gone exactly as the customer requested or commissioned from start to finish. Usually, there were only (small) delays and other minor issues that were quickly fixed or resolved.
Sometimes, however, there were serious issues, such as completely incorrect orders (meaning that different work was done than what the customer ordered), major delays for large clients of more than 3 months (connections were installed 3 months after moving into new company premises, caused by sales in the mid-market segment due to incorrect orders combined with extremely poor communication—left hand didn’t know what the right was doing).
(Temporary) loss of phone numbers or service availability due to unannounced or unplanned activations, etc.
In my experience, friendliness and service have improved over the past few years! This applies to all companies. Although calling the hotline is still not enjoyable, as senseless and frustrating automated phone menus simply frustrate people!
However, here is my conclusion: Despite everything, I still explicitly recommend Telekom as a contract partner (especially in the field of telephony), because: Other providers on the market are not better. Only where Telekom cannot deliver at least 100 Mbit/s does UM/Vodafone (sometimes only additionally) come into play.
I have seen dedicated employees who take customers seriously at all providers. That should not be concealed. Overall, there is still a lot of room for improvement in the telecommunications market.
However, since current laws in this area act more as broadband expansion prevention measures—due to the influence of quasi-oligopoly lobbyists—I do not expect any short-term improvement here. As @11ant already said: This should be put in public hands (just like electricity, water, and roads).
First of all: My intention is definitely not to criticize Telekom!
I have been assisting mainly business customers with setting up internet connections for well over 20 years. Mostly Telekom clients, but in recent years increasingly Unitymedia/Vodafone, Deutsche Glasfaser, 1und1, Versatel, and others.
A book wouldn’t be thick enough to cover all the "stories" that have happened during this time. I can swear under oath: Not a single order has gone exactly as the customer requested or commissioned from start to finish. Usually, there were only (small) delays and other minor issues that were quickly fixed or resolved.
Sometimes, however, there were serious issues, such as completely incorrect orders (meaning that different work was done than what the customer ordered), major delays for large clients of more than 3 months (connections were installed 3 months after moving into new company premises, caused by sales in the mid-market segment due to incorrect orders combined with extremely poor communication—left hand didn’t know what the right was doing).
(Temporary) loss of phone numbers or service availability due to unannounced or unplanned activations, etc.
In my experience, friendliness and service have improved over the past few years! This applies to all companies. Although calling the hotline is still not enjoyable, as senseless and frustrating automated phone menus simply frustrate people!
However, here is my conclusion: Despite everything, I still explicitly recommend Telekom as a contract partner (especially in the field of telephony), because: Other providers on the market are not better. Only where Telekom cannot deliver at least 100 Mbit/s does UM/Vodafone (sometimes only additionally) come into play.
I have seen dedicated employees who take customers seriously at all providers. That should not be concealed. Overall, there is still a lot of room for improvement in the telecommunications market.
However, since current laws in this area act more as broadband expansion prevention measures—due to the influence of quasi-oligopoly lobbyists—I do not expect any short-term improvement here. As @11ant already said: This should be put in public hands (just like electricity, water, and roads).
K
knalltüte18 Dec 2020 11:39As an addition to the above: The new housing development with about 70 houses, where I am currently building, was too small for Telekom to connect!! So far, only Unitymedia is available there. Whether DG will still come to this area is very doubtful. These decisions are made in Bonn! It’s simply foolish, just foolish, to make decisions like this. If it were a state-owned company, there wouldn’t even be any discussion about it. Just lay the cables in the street and that’s it...
[A book wouldn’t be thick enough to recount all the “stories” that happened during this. I can swear under oath: Not a single order went through from start to finish exactly as the customer wanted or requested. […] But here’s the thing: despite all that, I still strongly recommend Telekom as a contract partner (especially in the area of telephony), because the other providers on the market aren’t any better.]
I can confirm both points: when it comes to “room for improvement,” all competitors model themselves on the pink market leader — if something doesn’t work well for them, the competitors consider that perfectly acceptable for themselves too. One of the most ridiculous stories from my toolbox (nearly thirty years of telecom consulting) is as follows: Mr. X and Mr. U are friends and have their offices two streets apart. One needs a larger office, the other a smaller one, so they decide to swap. Each has a single basic connection, with Mr. X having a multi-device connection and Mr. U a PBX (private branch exchange) line. Both go together to the D-Point Business branch (called that only because it sounds more professional—but they didn’t know that—the poor fellows associate the name with being business customers, which they are). They approach the counter together and repeatedly emphasize that their requests belong together. The counter assistant diligently confirms that she fully understands. But then the nonsense begins, which neither donkey nor ox could stop. What the two gentlemen don’t realize is this: Mr. U is an ordinary residential customer, while Mr. X is a self-employed partner of one of Dadadadida’s top ten thousand customers and is therefore served by the D-Systems business division. Mr. U’s order goes electronically into the system directly from the counter; Mr. X’s order—and brace yourselves, here it comes!—mind you, we are talking about the company that advertises its expertise in fully electronic communication—gets printed out and carried to the back office where the corporate sales department has its hideout. Now each of the two orders takes its own “socialist” path, which consists of the following step: Waiting for Godot! Before I intervened, the two gentlemen had already waited ten weeks because allegedly the required lines were not available. The fact that at the moment each order is processed it actually releases the lines for the other one, was something “the Three with the caps” (as they were called on RTL’s “What was that?” show) never understood the entire time!
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
I can confirm both points: when it comes to “room for improvement,” all competitors model themselves on the pink market leader — if something doesn’t work well for them, the competitors consider that perfectly acceptable for themselves too. One of the most ridiculous stories from my toolbox (nearly thirty years of telecom consulting) is as follows: Mr. X and Mr. U are friends and have their offices two streets apart. One needs a larger office, the other a smaller one, so they decide to swap. Each has a single basic connection, with Mr. X having a multi-device connection and Mr. U a PBX (private branch exchange) line. Both go together to the D-Point Business branch (called that only because it sounds more professional—but they didn’t know that—the poor fellows associate the name with being business customers, which they are). They approach the counter together and repeatedly emphasize that their requests belong together. The counter assistant diligently confirms that she fully understands. But then the nonsense begins, which neither donkey nor ox could stop. What the two gentlemen don’t realize is this: Mr. U is an ordinary residential customer, while Mr. X is a self-employed partner of one of Dadadadida’s top ten thousand customers and is therefore served by the D-Systems business division. Mr. U’s order goes electronically into the system directly from the counter; Mr. X’s order—and brace yourselves, here it comes!—mind you, we are talking about the company that advertises its expertise in fully electronic communication—gets printed out and carried to the back office where the corporate sales department has its hideout. Now each of the two orders takes its own “socialist” path, which consists of the following step: Waiting for Godot! Before I intervened, the two gentlemen had already waited ten weeks because allegedly the required lines were not available. The fact that at the moment each order is processed it actually releases the lines for the other one, was something “the Three with the caps” (as they were called on RTL’s “What was that?” show) never understood the entire time!
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
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