ᐅ Problems with the telecom provider. Crossed wiring?

Created on: 16 Dec 2020 19:10
S
Sedax182
Hello everyone,

Maybe someone here has a tip for me.

Let me tell you my story.

In 2018, my partner and I bought a plot of land.

Of course, internet speed was already a topic before the purchase.

So, we asked the telecom provider and the neighbors what was possible here.

The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.

I dug the trench for the telecom myself. The local utility company installed the cable into the house.

For this, the telecom charged around 800 euros.

At the beginning of October, we happily moved into our new house.

But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.

Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.

I could add a hybrid LTE solution,

The funny thing is that I have very poor LTE reception here.

All my neighbors have good internet!

(Up to 250 Mbit/s (250 Mbps))

I often work from home and need to join video conferences.

With such a connection, that is definitely not possible.

I try to work at my home office frequently. Which my employer does not like.

This is not about home entertainment or any fancy stuff.

I just want a reasonably modern internet connection.

I call the telecom provider often.

They always say someone will get back to me.

But nothing has happened for weeks.

Now they say the cross-cabling is full.

I have contacted the national regulatory authority now.

Has anyone had similar experiences here?

Best regards
W
WilderSueden
18 Dec 2020 12:19
superzapp schrieb:

However, current laws in this area tend to act as obstacles to broadband expansion because the lobby of quasi-oligopolists has exerted significant influence. Therefore, I don’t expect any short-term improvements here. As @11ant already mentioned: this should be publicly owned (just like electricity, water, and roads).

This is already happening to some extent in rural areas. We will get internet through the BLS, a company supported by the county. The telecom provider was apparently not very motivated to upgrade villages and small towns beyond DSL 2000. However, this issue is not limited to small towns. Here in Konstanz, most of the city only has DSL 16,000, and anyone wanting more has to use cable, which comes with drawbacks like even greater asymmetry (20:1), and so on. The municipal utilities do always lay additional cable during construction work, but we are still far from widespread access to high-speed internet here.
debaser18 Dec 2020 12:42
11ant schrieb:

[...] Waiting for Godot! Both gentlemen have already been waiting for ten weeks before I got involved, supposedly because the necessary cable routes were not available. They never realized that each of the two jobs would actually clear the cables for the other at the time of execution—the "three guys with the hats" (as they were called on RTL’s "Excuse me?") totally missed that the whole time!
Well, that’s what I call a textbook example of a deadlock 😀
schubert792 Jan 2021 19:12
So, has there been any progress?
S
Sedax182
3 Jan 2021 14:30
schubert79 schrieb:

So, any updates?
No, everything is still the same.
Before Christmas, I was in touch with a helpful representative.
But, of course, the holidays were in between.