Hello everyone,
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
Maybe someone here has a tip for me.
Let me tell you my story.
In 2018, my partner and I bought a plot of land.
Of course, internet speed was already a topic before the purchase.
So, we asked the telecom provider and the neighbors what was possible here.
The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.
I dug the trench for the telecom myself. The local utility company installed the cable into the house.
For this, the telecom charged around 800 euros.
At the beginning of October, we happily moved into our new house.
But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.
Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.
I could add a hybrid LTE solution,
The funny thing is that I have very poor LTE reception here.
All my neighbors have good internet!
(Up to 250 Mbit/s (250 Mbps))
I often work from home and need to join video conferences.
With such a connection, that is definitely not possible.
I try to work at my home office frequently. Which my employer does not like.
This is not about home entertainment or any fancy stuff.
I just want a reasonably modern internet connection.
I call the telecom provider often.
They always say someone will get back to me.
But nothing has happened for weeks.
Now they say the cross-cabling is full.
I have contacted the national regulatory authority now.
Has anyone had similar experiences here?
Best regards
11ant schrieb:
The connections are probably activated after the order is received, and the neighbors may have reported it earlier.
That’s not much. Feel free to contact me; my gmx (de) username is the same as here. Maybe we can find a solution.Thanks. I’ll write to you during the morning.
Best regards
H
HilfeHilfe17 Dec 2020 06:38And if you choose a higher plan, do you get a higher speed volume?
It sounds like there are no more ports available on the line card.
Instead of calling the hotline, I would suggest trying to contact the Telekom Help Team in writing. I find the staff there to be more knowledgeable than those in the call center. Telekom either has its own support forum or can be found in various computer forums. You can try entering "Base" and "computer" into a search engine.
Good luck.
Instead of calling the hotline, I would suggest trying to contact the Telekom Help Team in writing. I find the staff there to be more knowledgeable than those in the call center. Telekom either has its own support forum or can be found in various computer forums. You can try entering "Base" and "computer" into a search engine.
Good luck.
J
JoachimG.17 Dec 2020 07:06This simply means that your copper distribution box (KVZ – a small gray box on the street) was not directly replaced by an MSAN (DSL access node – a large gray box with ventilation slots in the lid). Instead, a copper cable was installed between an existing MSAN and the KVZ that serves your area, or an existing cross-connection was used. If that connection becomes fully occupied, it’s problematic because only three options remain: underground construction (which is unlikely just for one connection), the provider replacing your KVZ with an MSAN (which is unlikely due to its proximity to another MSAN), or a neighbor moving out and canceling their internet service (have you ever considered the noise pollution of folk music to the neighborhood?!).
Your internet then has to run over copper from the KVZ for several kilometers to the exchange, which explains the 6 Mbit due to the high line attenuation.
Your neighbors’ signals take a shortcut at the KVZ, traveling just a few meters to an MSAN located somewhere nearby.
Your internet then has to run over copper from the KVZ for several kilometers to the exchange, which explains the 6 Mbit due to the high line attenuation.
Your neighbors’ signals take a shortcut at the KVZ, traveling just a few meters to an MSAN located somewhere nearby.
J
JoachimG.17 Dec 2020 07:09hanse987 schrieb:
Sounds like there is no free port left on the line card.That would be another kind of "line shortage" – a skilled technician would notice that, and if you mention the patch cable to them, it usually matches.
A new line card would actually be the smaller problem for them, because those are generally upgraded quickly.
HilfeHilfe schrieb:
And if you choose a higher plan, do you get a higher fast volume? I would sign up immediately!
More than 6 Mbit/s is not possible.
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