ᐅ Telecom Connection – Line Already Installed, Still Have to Pay $600?

I applied for my internet and phone connection with the telecom provider. In the meantime, the local energy supplier (a small regional company) has already installed the phone cable to the house.

The cable now only needs to be connected to the telecom provider’s network and the "APL box" inside the building needs to be connected. No more earthworks are required. (I wanted to complete all excavation work in one go, which was successful).

I have now read that in this case the telecom provider is not allowed to charge for the connection – can anyone provide more detailed information on this?

I’m afraid you will have to argue about that... and lose.

As far as I know, the telecom company always charges a flat fee, regardless of how much work they actually did for the connection...

In our case, it was a collaboration between the local network operator and the telecom provider. The telecom bills the end customer, and the utility company installs the line. Or did you pay the energy provider separately for the connection?

By the way: civil engineering work would be an additional cost on top of that 😉.

We were informed by the telecom company that the energy provider will install the connection. So it’s possible that the same happened with you without a separate notification.

I also think you will have to pay either way. If you didn’t pay the energy provider for the connection, that would be correct. Did you have to pay the energy provider for the cable?

Edit: Uwe was faster ;-)

Outside, the APL doesn’t cost anything – inside, it’s no extra work! I place the order for outside and tell the technician that the cable is already routed inside – if he doesn’t want to, he can lay it outside again...