Hello,
I’m sorry I have to register on this forum under these circumstances, but I’m really shocked about the “new” quality of the Besta series.
I bought a white shelf from this series in 2008, which is still standing today, and since I still like it, I recently bought 5 more shelves.
But unpacking them was the first surprise: the shelves are no longer painted but covered with a foil. That’s not so bad in itself, but the cut edges are so poorly finished that I had to exchange the top panel of 2 shelves because the edges were that badly frayed. The other shelves are similarly poorly finished, but I can just about live with that.
When I asked IKEA why the quality had declined so much, the employee just said: “What can I say, it’s just produced even more cost-effectively now.”
I mean, saving costs… okay, but please not in this way… and certainly not at this price. The shelf costs 55€ (about $60), and you can get similar quality much cheaper at any hardware store.
Best regards from a frustrated IKEA fan! 🙁
EDIT: Oops… wrong forum, please move this to “What you’ve always wanted to say to IKEA”!
I’m sorry I have to register on this forum under these circumstances, but I’m really shocked about the “new” quality of the Besta series.
I bought a white shelf from this series in 2008, which is still standing today, and since I still like it, I recently bought 5 more shelves.
But unpacking them was the first surprise: the shelves are no longer painted but covered with a foil. That’s not so bad in itself, but the cut edges are so poorly finished that I had to exchange the top panel of 2 shelves because the edges were that badly frayed. The other shelves are similarly poorly finished, but I can just about live with that.
When I asked IKEA why the quality had declined so much, the employee just said: “What can I say, it’s just produced even more cost-effectively now.”
I mean, saving costs… okay, but please not in this way… and certainly not at this price. The shelf costs 55€ (about $60), and you can get similar quality much cheaper at any hardware store.
Best regards from a frustrated IKEA fan! 🙁
EDIT: Oops… wrong forum, please move this to “What you’ve always wanted to say to IKEA”!
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IKEA-Profi22 Dec 2011 22:46It’s always funny how people pay for a Trabant but expect a Ferrari in return... 😎
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Maverick185423 Dec 2011 08:46Please take a look at the date....
2010 was quite a while ago... About 1.5 years or so
2010 was quite a while ago... About 1.5 years or so
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IKEA-Experte23 Dec 2011 11:19But Gesa has recently criticized the quality, showing that even before the new lower price, Besta had already declined. And regarding the Ferrari, no one actually demands it; people just want it as it was before, and many would also pay the "old higher price" for that.
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Maverick185427 Dec 2011 07:52And... is the quality worse??? I don't know... Has anyone else had bad experiences?
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meridiannet2 May 2012 23:25Here, here!
Yes, I just signed up to confirm this. It’s about the Grankulla bed frame for the futon bed. This product was a classic among IKEA items for many years. I believe it is no longer available. However, I have had the pleasure of owning two Grankulla frames. The first frame, which I received as a gift many years ago, had slats made from continuous wooden strips and lasted a very long time. Eventually, I no longer needed it and passed it on.
About two or three years ago, my wife and I were looking for a sofa bed for the guest room. It shouldn’t be too large to save space in the small room. That’s why Grankulla combined with the futon (under a different name) was ideal.
But after a very short time, the slats broke. Upon inspection, it was clear why. They were made from very short glued pieces. Some were scrap pieces less than 10cm (4 inches) long! The slats could be repaired with effort, but despite the glue, they never lasted long. Today, I even injured my hand trying to fix the slats because they are machined with sharp edges and corners. It’s worth mentioning that all of us are of normal size and weight — so this was a typical load for such a sofa bed. Nothing more, nothing less.
Another example of IKEA’s declining quality. Of course, this approach can be done to save costs and increase efficiency. But I believe this is also very dangerous. Eventually, a reputation is damaged and the company has to struggle against a bad image. There are many examples from other corporations. History shows that even the biggest can fail.
Yes, I just signed up to confirm this. It’s about the Grankulla bed frame for the futon bed. This product was a classic among IKEA items for many years. I believe it is no longer available. However, I have had the pleasure of owning two Grankulla frames. The first frame, which I received as a gift many years ago, had slats made from continuous wooden strips and lasted a very long time. Eventually, I no longer needed it and passed it on.
About two or three years ago, my wife and I were looking for a sofa bed for the guest room. It shouldn’t be too large to save space in the small room. That’s why Grankulla combined with the futon (under a different name) was ideal.
But after a very short time, the slats broke. Upon inspection, it was clear why. They were made from very short glued pieces. Some were scrap pieces less than 10cm (4 inches) long! The slats could be repaired with effort, but despite the glue, they never lasted long. Today, I even injured my hand trying to fix the slats because they are machined with sharp edges and corners. It’s worth mentioning that all of us are of normal size and weight — so this was a typical load for such a sofa bed. Nothing more, nothing less.
Another example of IKEA’s declining quality. Of course, this approach can be done to save costs and increase efficiency. But I believe this is also very dangerous. Eventually, a reputation is damaged and the company has to struggle against a bad image. There are many examples from other corporations. History shows that even the biggest can fail.
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