ᐅ After recent purchase: KALLAX shelves slightly warped, return possible?
Created on: 20 Sep 2018 10:03
C
Claas
Hello everyone,
I recently bought a KALLAX shelving unit and noticed during assembly that some of the shelves were slightly warped. The distortion isn’t extreme, but it is definitely noticeable and visible, which concerns me regarding stability and appearance. My question is: Should I return the shelving unit or the shelves, or is this slight warping common for KALLAX furniture and does it settle with use? Are there any experiences about when this is a valid reason for return and how IKEA usually handles such cases? Thanks for your opinions and advice!
I recently bought a KALLAX shelving unit and noticed during assembly that some of the shelves were slightly warped. The distortion isn’t extreme, but it is definitely noticeable and visible, which concerns me regarding stability and appearance. My question is: Should I return the shelving unit or the shelves, or is this slight warping common for KALLAX furniture and does it settle with use? Are there any experiences about when this is a valid reason for return and how IKEA usually handles such cases? Thanks for your opinions and advice!
Claas schrieb:
I will return the shelf tomorrow and try to exchange it.Please share how the response was on site. I am curious to see how customer-friendly the reaction really is, especially with KALLAX.
Update from my side:
I went to IKEA today and returned the KALLAX shelf. The staff on site were very friendly and offered to exchange it without any issues. However, they did not have the same model in stock at the moment, so I either have to pick it up later or wait for a delivery.
They also advised me to check the parts for any warping before purchasing next time, which I think is a sensible recommendation.
Overall, I am satisfied with the process, even though it involves a bit of hassle. Thanks to everyone for your support!
I went to IKEA today and returned the KALLAX shelf. The staff on site were very friendly and offered to exchange it without any issues. However, they did not have the same model in stock at the moment, so I either have to pick it up later or wait for a delivery.
They also advised me to check the parts for any warping before purchasing next time, which I think is a sensible recommendation.
Overall, I am satisfied with the process, even though it involves a bit of hassle. Thanks to everyone for your support!
Claas schrieb:
The staff on site were very friendly and offered an exchange without any issues.See, that’s how it should be. Finally, a hassle-free return experience. Hopefully, the replacement part is perfect now! 🙂
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