ᐅ Telecommunications House Connection – Your Experiences. Is Magenta M Okay?
Created on: 4 Feb 2018 20:31
H
housedreamer
Hello everyone,
we need to choose an internet plan from Telekom by Tuesday.
Which option is sufficient for young people? Magenta M?
What did you choose? Or did you go with a completely different provider?
We are in a new development area. Telekom is offering a construction bonus of 400 euros.
Thanks for your answers.
we need to choose an internet plan from Telekom by Tuesday.
Which option is sufficient for young people? Magenta M?
What did you choose? Or did you go with a completely different provider?
We are in a new development area. Telekom is offering a construction bonus of 400 euros.
Thanks for your answers.
Bieber0815 schrieb:
Those are really well hidden?!Or you just keep pestering the support hotlines until you get what you want. Somehow, that usually works. Maybe it’s because of my job that I can be very persistent about insisting on something – and I know it’s possible.
I negotiated the 100 plan for the price of the 50 plan, so the credit is pretty good. Also got a router for €9 (about $10) instead of around €200 (about $210).
Plus the Magenta1 package with mobile service – landline to mobile flat rate, €10 (about $11) discount on the phone, and Stream On for €0.00 (free).
Nordlys schrieb:
Connection registration 2/2017. Installation 12/4/17. Contract from 12/17. Bonus: $400. Or more precisely: Utility connection $800, but credit invoice to contract account $400. Also 12 months at $19.95 instead of $39.95 on top. Not wishful thinking, fact. Karsten At the end of last year, the website still stated that there was a $400 bonus for contracts signed by 12/31/17. That was your case. Now, according to the website, they only offer a $300 bonus. But let’s see what is actually given upon contract signing.
S
stefanc848 Feb 2018 13:16When we applied in the first week of January 2017, the costs were still 600€ - 400€ bonus = 200€. I’m also curious if it will stay that way or if we will end up paying 800 - 300 = 500€.
I also came across the 600 during my research – unfortunately, I only placed an order for the 800 a few weeks later.
The connection is now finished. After a loooong fight. (Sorry, but I really have to vent now.)
1st attempt: The electricity provider wants to lay the line themselves, starts in July (after lots of phone calls since they simply forgot the first appointment in June) -> They only lay the cable up to the property boundary because they can’t locate the cable in the street. But they leave the trench open over their vacation in August so they can continue searching afterward.
-> Still find nothing and after about 5 weeks finally close the trench again.
2nd attempt, a new company digs up to the neighbor’s property but still can’t find the cable.
3rd: A telecom tracking vehicle arrives and finds the cable on the opposite side of the road.
4th: The company from the 2nd attempt comes again to dig but also leaves the new hole open.
5th: The joint connection has to be done by another person.
6th: The hole is finally closed.
7th: “Your connection has been completed” message in mid-December -> CHEER! Oh no, not yet: “Activation may take up to 30 days.”
8th: Three days before the 30-day period ends, an extremely polite telecom employee calls to inform me that someone will come to activate the connection a week later; they need access to the house and the time window can only be narrowed down to morning or afternoon. Since I work all day Monday and can’t be home early (or any other day that week), he checks with scheduling whether Saturday is possible -> Saturday appointment gets logged.
9th: Surprise: connections are apparently never activated on Saturdays. Telecom only realizes this on Friday. However, I can narrow the time window so the next activation attempt on a weekday is scheduled no earlier than 5 pm (17:00).
10th: Unfortunately, I forgot to get that 5 pm timing confirmed in writing. When I call, I get told it’s NOT possible to limit the time like that; someone must be there by 1 pm and a flat fee is charged if the technician comes to an empty house.
11th: 3rd appointment attempt; so I take time off on a Friday and leave by 12 noon. During the conversation, I overhear that they might not come after all because they are so busy. When I point out that this would already be the 3rd missed appointment, I’m told we have priority – customers should not be stood up more than once.
13th: A nice technician actually comes early Friday afternoon and activates the connection; he explains what the electrician did wrong and leaves after 5 minutes. CHEER!
12th: Setup doesn’t work, or connection keeps dropping. Strange. Telecom finds an outage via their website after I report the issue.
14th: Next short Friday, another nice technician comes. There is too little power coming in. A look at the wires inside the house: one is broken. Apparently, the nice guy from the week before didn’t notice this while explaining things, as the measurement didn’t match. After 5 minutes of tinkering and rewiring, plus new explanations (“what the colleague said is nonsense, it definitely works the way the electrician planned”), he’s gone again.
Result: Several bouts of frustration on my part and FINALLY internet since the end of January.
My advice to everyone: Don’t trust telecom companies (no matter how nice the person on the phone is) and start calling your service provider as early as possible. If needed, call every three days.
The connection is now finished. After a loooong fight. (Sorry, but I really have to vent now.)
1st attempt: The electricity provider wants to lay the line themselves, starts in July (after lots of phone calls since they simply forgot the first appointment in June) -> They only lay the cable up to the property boundary because they can’t locate the cable in the street. But they leave the trench open over their vacation in August so they can continue searching afterward.
-> Still find nothing and after about 5 weeks finally close the trench again.
2nd attempt, a new company digs up to the neighbor’s property but still can’t find the cable.
3rd: A telecom tracking vehicle arrives and finds the cable on the opposite side of the road.
4th: The company from the 2nd attempt comes again to dig but also leaves the new hole open.
5th: The joint connection has to be done by another person.
6th: The hole is finally closed.
7th: “Your connection has been completed” message in mid-December -> CHEER! Oh no, not yet: “Activation may take up to 30 days.”
8th: Three days before the 30-day period ends, an extremely polite telecom employee calls to inform me that someone will come to activate the connection a week later; they need access to the house and the time window can only be narrowed down to morning or afternoon. Since I work all day Monday and can’t be home early (or any other day that week), he checks with scheduling whether Saturday is possible -> Saturday appointment gets logged.
9th: Surprise: connections are apparently never activated on Saturdays. Telecom only realizes this on Friday. However, I can narrow the time window so the next activation attempt on a weekday is scheduled no earlier than 5 pm (17:00).
10th: Unfortunately, I forgot to get that 5 pm timing confirmed in writing. When I call, I get told it’s NOT possible to limit the time like that; someone must be there by 1 pm and a flat fee is charged if the technician comes to an empty house.
11th: 3rd appointment attempt; so I take time off on a Friday and leave by 12 noon. During the conversation, I overhear that they might not come after all because they are so busy. When I point out that this would already be the 3rd missed appointment, I’m told we have priority – customers should not be stood up more than once.
13th: A nice technician actually comes early Friday afternoon and activates the connection; he explains what the electrician did wrong and leaves after 5 minutes. CHEER!
12th: Setup doesn’t work, or connection keeps dropping. Strange. Telecom finds an outage via their website after I report the issue.
14th: Next short Friday, another nice technician comes. There is too little power coming in. A look at the wires inside the house: one is broken. Apparently, the nice guy from the week before didn’t notice this while explaining things, as the measurement didn’t match. After 5 minutes of tinkering and rewiring, plus new explanations (“what the colleague said is nonsense, it definitely works the way the electrician planned”), he’s gone again.
Result: Several bouts of frustration on my part and FINALLY internet since the end of January.
My advice to everyone: Don’t trust telecom companies (no matter how nice the person on the phone is) and start calling your service provider as early as possible. If needed, call every three days.
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