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bad perfekt-121 Oct 2016 22:49Hello
We are building a house with a general contractor. Several issues occurred during the tile installation. I would like to know what I can reasonably request to have these problems corrected.
1. We wanted a niche in the shower, and this was promised to us. All grout lines were aligned with the niche, and the tiles (45x90cm (18x35 inches)) were cut accordingly. Everything was discussed on site with the foreman. The walls were fully tiled, and then the tiler called me to say he could not create the niche because it is a concrete wall. He tried, but the concrete was too hard to work with. My question is: isn’t it his responsibility to check in advance (to review the plans he received from the general contractor) whether creating a niche where we requested it is even possible? Unfortunately, the grout lines now fall in such a way that creating the niche on the opposite wall is not feasible. It would look even worse. Can I require that he make the niche in the concrete wall anyway? Is it technically possible?
2. The baseboard tiles were installed so that the brand name of the tile is visible at the top of the baseboard. Isn’t it common practice to ensure that the branding is not visible here? It was not planned to paint the baseboards. Is this a mistake? Can I raise this as an issue, or does this sometimes happen?
3. Regarding the tiling pattern, we specified that everything should be installed with a brick joint pattern (staggered joints). The floor and wall tiles are the same: 30x60cm (12x24 inches) in the first bathroom and 45x90cm (18x35 inches) in the second bathroom. In neither bathroom was attention paid to aligning the floor grout lines with the wall grout lines. It looks very odd. This was not clearly explained to us during the meeting with the tiler, so we have now requested that the tiles in the shower on the wall be reinstalled. He provided a quote for this at cost. Is it realistic that he offers the following at cost?
- chipping all tiles off
- resealing (apparently the waterproofing will be damaged)
- reinstalling the tiles
- supplying the new tiles
Total: 2700 CHF including VAT
I would appreciate if someone could assist me further. This was supposed to be my dream bathroom, but at the moment it is not at all how I imagined it. I am very disappointed and want to know what I am entitled to request to have the situation properly resolved.
Thank you in advance.
We are building a house with a general contractor. Several issues occurred during the tile installation. I would like to know what I can reasonably request to have these problems corrected.
1. We wanted a niche in the shower, and this was promised to us. All grout lines were aligned with the niche, and the tiles (45x90cm (18x35 inches)) were cut accordingly. Everything was discussed on site with the foreman. The walls were fully tiled, and then the tiler called me to say he could not create the niche because it is a concrete wall. He tried, but the concrete was too hard to work with. My question is: isn’t it his responsibility to check in advance (to review the plans he received from the general contractor) whether creating a niche where we requested it is even possible? Unfortunately, the grout lines now fall in such a way that creating the niche on the opposite wall is not feasible. It would look even worse. Can I require that he make the niche in the concrete wall anyway? Is it technically possible?
2. The baseboard tiles were installed so that the brand name of the tile is visible at the top of the baseboard. Isn’t it common practice to ensure that the branding is not visible here? It was not planned to paint the baseboards. Is this a mistake? Can I raise this as an issue, or does this sometimes happen?
3. Regarding the tiling pattern, we specified that everything should be installed with a brick joint pattern (staggered joints). The floor and wall tiles are the same: 30x60cm (12x24 inches) in the first bathroom and 45x90cm (18x35 inches) in the second bathroom. In neither bathroom was attention paid to aligning the floor grout lines with the wall grout lines. It looks very odd. This was not clearly explained to us during the meeting with the tiler, so we have now requested that the tiles in the shower on the wall be reinstalled. He provided a quote for this at cost. Is it realistic that he offers the following at cost?
- chipping all tiles off
- resealing (apparently the waterproofing will be damaged)
- reinstalling the tiles
- supplying the new tiles
Total: 2700 CHF including VAT
I would appreciate if someone could assist me further. This was supposed to be my dream bathroom, but at the moment it is not at all how I imagined it. I am very disappointed and want to know what I am entitled to request to have the situation properly resolved.
Thank you in advance.
M
MODERATOR26 Oct 2016 23:45Hello,
It is difficult for me, as an outsider, to give advice here. The contract details are important; it is not clear who hired the tiler, the general contractor (GC) or you – this determines to what extent you can make claims against the tiler.
If the GC is the client (which is usually the case with a GC), you do not have a contractual relationship with the tradesperson and therefore no right to make claims against them; you would need to contact the GC to ensure that the shower and tile work are carried out according to the contract.
Unfortunately, no further advice can be given at this point.
It is difficult for me, as an outsider, to give advice here. The contract details are important; it is not clear who hired the tiler, the general contractor (GC) or you – this determines to what extent you can make claims against the tiler.
If the GC is the client (which is usually the case with a GC), you do not have a contractual relationship with the tradesperson and therefore no right to make claims against them; you would need to contact the GC to ensure that the shower and tile work are carried out according to the contract.
Unfortunately, no further advice can be given at this point.
B
bad perfekt-116 Nov 2016 12:32Good day
Thank you very much for the reply. In the meantime, someone informed me that a plumbing plan should be available and signed by us. The general contractor never provided us with a plumbing plan. Is this always the case? Should the joint and tile installation method really be drawn there as well? We have a contract with the general contractor, but we were told that the joint installation method with the tiles should be determined on site directly with the floor layers. However, there was no official appointment where anything was documented in writing. Can we hold the general contractor responsible for the incorrectly tiled bathroom due to the missing plumbing plan and request a price reduction?
Thank you very much
Thank you very much for the reply. In the meantime, someone informed me that a plumbing plan should be available and signed by us. The general contractor never provided us with a plumbing plan. Is this always the case? Should the joint and tile installation method really be drawn there as well? We have a contract with the general contractor, but we were told that the joint installation method with the tiles should be determined on site directly with the floor layers. However, there was no official appointment where anything was documented in writing. Can we hold the general contractor responsible for the incorrectly tiled bathroom due to the missing plumbing plan and request a price reduction?
Thank you very much
M
MODERATOR16 Nov 2016 20:35Hello again,
when building, it is rare for any service to be "included." If you want a plumbing plan or a tile layout plan that specifies the installation method and grout pattern, this must be agreed upon in the contract. Without written proof that a specific installation method was agreed on, it is hardly possible to verify such an agreement. In this case, it is also difficult to hold anyone responsible.
Perhaps you should consult a construction lawyer regarding this; they can review the contract and evaluate the agreement on the installation method. Maybe there were witnesses who overheard this agreement.
when building, it is rare for any service to be "included." If you want a plumbing plan or a tile layout plan that specifies the installation method and grout pattern, this must be agreed upon in the contract. Without written proof that a specific installation method was agreed on, it is hardly possible to verify such an agreement. In this case, it is also difficult to hold anyone responsible.
Perhaps you should consult a construction lawyer regarding this; they can review the contract and evaluate the agreement on the installation method. Maybe there were witnesses who overheard this agreement.
B
bad perfekt-116 Nov 2016 22:53Thank you very much
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