Hello everyone,
Let me briefly introduce myself:
My name is Tobi, I am 37 years old and married.
Now to my problem.
In December 2006, we bought a Kramfors leather sofa. Now, about 2 1/2 years later, the polyurethane coating applied to the leather is coming off. It feels sticky and no longer looks good.
Does anyone else have this problem? I have read a lot about it on a blog, but unfortunately, I have not found any useful information regarding exchanges or complaints, if that is even possible since it’s older than 2 years.
Other models are advertised with a 10-year warranty, but unfortunately not this one.
Thanks in advance
Tobi
Let me briefly introduce myself:
My name is Tobi, I am 37 years old and married.
Now to my problem.
In December 2006, we bought a Kramfors leather sofa. Now, about 2 1/2 years later, the polyurethane coating applied to the leather is coming off. It feels sticky and no longer looks good.
Does anyone else have this problem? I have read a lot about it on a blog, but unfortunately, I have not found any useful information regarding exchanges or complaints, if that is even possible since it’s older than 2 years.
Other models are advertised with a 10-year warranty, but unfortunately not this one.
Thanks in advance
Tobi
R
Return_204330 Aug 2009 12:30Hi,
from what you describe, unfortunately the statutory warranty period of 2 years has expired. However, the issue with Kramfors is known at IKEA, and their customer service is usually quite accommodating on site, especially when it comes to leather sofas. My advice: find the original receipt, if possible bring a cushion or sample for inspection, or take photos with a digital camera or phone, and then ask very politely and disappointed at the counter if anything can be done. There was actually a recall for Kramfors leather sofas and even a manufacturer change due to quality issues... just a little tip, I’m an employee myself, hehe.
from what you describe, unfortunately the statutory warranty period of 2 years has expired. However, the issue with Kramfors is known at IKEA, and their customer service is usually quite accommodating on site, especially when it comes to leather sofas. My advice: find the original receipt, if possible bring a cushion or sample for inspection, or take photos with a digital camera or phone, and then ask very politely and disappointed at the counter if anything can be done. There was actually a recall for Kramfors leather sofas and even a manufacturer change due to quality issues... just a little tip, I’m an employee myself, hehe.
M
Maverick18543 Sep 2009 22:05It ended up with a good outcome after all...
In 3-4 weeks we will receive a new Kramfors...I have one more question...
Which house was it? Were multiple houses involved?
Regards, Maverick1854
R
Return_20434 Sep 2009 09:54I'm happy for you, but I would also be interested to know which house it was in.
Best regards, Return_2043
Best regards, Return_2043
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