ᐅ KALLAX cubes are not square – manufacturing defect?

Created on: 4 Aug 2021 14:03
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peosin
Hello everyone, I recently ordered several KALLAX shelves from IKEA, and when unpacking, I noticed that some of the cubes do not seem to have the typical square dimensions. Specifically, the front measurements differ by a few millimeters in height and width, so the compartments are not perfectly square.

My question is whether this is actually a manufacturing defect or if the parts are designed this way, for example due to tolerances or material warping. Has anyone had similar experiences? I would appreciate any technical insights or feedback on whether this issue is known and how IKEA handles it.
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retau
5 Aug 2021 12:20
Great tips so far! 🙂

I once set up my KALLAX on a rather uneven floor – this greatly increased the feeling of it being tilted. So definitely check with a spirit level at different points to make sure everything is straight.

If the floor is level and the shelf is still crooked, then your only option is to return it.
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peosin
5 Aug 2021 18:42
Thanks to everyone for the helpful advice. I have now measured more precisely with a caliper and spirit level and found that there is indeed a deformation of about 4.7 mm (0.18 inches) on one side compared to the opposite side. The back panel is flush, and the screws are tightened evenly.

The surface underneath is definitely level, so I will contact IKEA tomorrow to request an exchange.

It was really interesting to learn that such tolerances are technically acceptable, but in my case, it seems to exceed those limits. I will keep you updated on the response from customer service.
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Wesley
6 Aug 2021 09:15
Glad that you were able to narrow down the cause so precisely!

Fingers crossed that IKEA responds smoothly – I believe that with such a clear description, exchanging the product shouldn’t be an issue.

Sometimes situations like this can be frustrating, but in the end, you usually end up with a proper product. 🙂