ᐅ I need an invoice for an IKEA BESTÅ BURS TV unit.

Your letters may always become bigger and redder DBGHP....

We are talking here about the exchange right = return policy within 90 days. It is based on the seller IKEA's goodwill. IKEA offers a return policy – and is exclusively bound by its own terms and conditions.

A receipt is one of the conditions. As clear and as explicit as that.

Unused and in original packaging are further conditions. This applies to both IKEA Austria and Germany! Nußdorf also does not meet these conditions, as he writes: "...we even dismantled the TV stand, packed it in bubble wrap."

So the question about the required receipt is already resolved at this point.

[I really don’t understand why anyone would expect to return used goods that have already been assembled (and disassembled) because "it no longer fits." Such items can no longer be sold as new... and no retailer will accept a loss on them. There are situations, for example, after moving house, where a piece of furniture might no longer fit. This is then a private matter for the buyer, but certainly not the seller’s responsibility... ]

1. Ikea includes a right as part of the contract.
2. Ikea wants the receipt for that (the receipt itself is usually not the main issue).
3. Ikea requires the item to be returned in its ORIGINAL packaging (unopened!) (you got me there ).
3b. (Returns under warranty without the ORIGINAL PACKAGING are allowed, as long as it’s SAFE! Regardless of what the terms and conditions say about using the ORIGINAL PACKAGING....)
4. The customer wants to exchange the product (let’s say packaged, haha) and returns it with PROOF of purchase.

Ikea cannot do anything about that. AS LONG AS IT IS REGARDING THE RECEIPT! (but it wasn’t packaged, yes yes.... )

A contract component like a receipt can also be proven in other ways.

A receipt is just the printout of an electronic chain of information.

Requiring it as a condition (the copy, that is) is not in line with the service offered for exchanges (e.g., 90 days).

Although... for warranty (NOT statutory guarantee!) they (all) always ask for the receipt, uh.. now you’re making me confused. Damn 90-day offer.

In my opinion: You only need to prove that you were and still are the customer, not a second customer (reseller of the product from the first customer), and that the time frame fits. This can also be done with a witness! But that only works in a civil court. You have to advance the costs first. (I already mentioned the civil court issue.)

To wrap this up and also my last post on the topic:

Warranty and Guarantee:

A receipt is not necessarily required → Correct

Exchange due to dissatisfaction:

Receipt required → Correct, as this is a goodwill policy from IKEA

No matter how you look at it, show me the law or court ruling that states an item opened can be returned and must be accepted simply because of dissatisfaction...

Then I could buy a DVD, watch it, and return it due to dissatisfaction without a receipt.

Just for your information:

Try returning a razor to MediaMarkt, Saturn, or similar stores due to dissatisfaction—forget it, since it’s a hygiene product. Now start thinking. Thanks. Also thanks to those who agree with me (I thought I was the only one...)

@DBGHP:
P.S.: I would still be waiting for that link... Just so you know

It’s amazing what kind of myths and stories come up when it comes to complaints and returns.
And of course, everyone acts like an expert or even a lawyer, just like the customer who yells with a red face at IKEA during a return and wonders why they aren’t “right.”

A common misconception is, for example, the distance selling regulations often being interpreted as “I can always return anything anywhere within two weeks.”

I’m digressing...

I never said that you can exchange absolutely everything, arghh. Please read carefully! (This is for the latecomers)

@Maverick:

I did not advertise any link, so I’m not providing one. Should I refer to Amazon, building codes, or court rulings? (I don’t want to, never planned to)

To address this one last time:

- A receipt IS NEVER mandatory.

Whether it’s goodwill, warranty, or statutory guarantee. You just have to prove the purchase.

That’s how our legal system works! (You can prove anything; in court, it matters more or less depending on the credibility of the witnesses, that’s what I mean.)

- Exchange due to dislike...

RECEIPT NOT NEEDED EITHER. A witness is enough! (IF THE SELLER ACCEPTS RETURNS!)

But the packaging was already opened!

So please, let’s end this topic…

I never meant to say anything different (though lengthy) than: You don’t need a receipt in Germany to prove that you bought something.

Never for statutory rights.

For voluntary rights, I would say any civil court would accept any credible witness or other evidence (indications) confirming the purchase.

Your DVD example is nonsense. Removing seal stickers is the same as ordering food or using hygiene products then wanting to return them. Just read the law books sometime (you probably have, yet we are still talking past each other).

One last time: No receipt is needed.

One witness, or several, or other proof is more than enough. No matter what claims you have. Sometimes you just have to enforce them more rigorously (civil court, lawsuits).

You are right because you can prove the purchase even though the receipt DOES NOT EXIST. You can prove it. Period.

Since the customer above (here in the thread) opened the packaging (I honestly missed that during the argument, grin), the voluntary IKEA thing doesn’t apply, because they only accept returns of unopened items within 90 days.

SORRY! But only for that reason, please!


@lini:

Yes exactly, receipts are important for the purchase price, which I have also mentioned several times, citing Aldi examples and so on. I acknowledged that accordingly. (You only get what is recorded at the cash register, or you can prove the purchase price = RECEIPT) (Addendum: OR WITNESSES, haha)

Bank statements are tricky. Because what exactly did you pay there? But I don’t want to complicate this further… it’s annoying enough as it is here.


@Ikeaner:

There was never any talk about distance selling laws. THIS WAS AN IN-STORE PURCHASE!

But I’m not sure who exactly you are referring to. I know the laws very well. I only missed one thing during this discussion here (the opened packaging and that relates to voluntary guarantees provided by IKEA).

The fact remains, the questioner is in a tough spot, he has opened the packaging and was never able to exchange it, grin.

I said right at the start and almost to today, he could prove the missing receipt with witnesses...

THAT WAS THE POINT

But opened packaging = opened packaging! arghh Sorry again, guys!

If you’re really unscrupulous, you just hit something with a hammer and claim it was already damaged when unpacking. No one can prove otherwise, and hundreds do that every month anyway...