ᐅ Window supplier does not deliver the agreed roller shutter box
Created on: 3 Jan 2021 08:58
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susanne1234Hello, we are currently in a new build project that was supposed to be delivered as a turnkey house. Unfortunately, we had major difficulties with the construction company and parted ways during the building process.
Now to the main issue. We received a quote from a window company, which we accepted. The company initially took rough measurements and then re-measured after the brickwork was done.
Our dissatisfaction started already at delivery. The windows were dragged directly over the concrete without any protection and simply placed against the masonry. Additionally, as laypersons, we noticed that the installation was improper. The windows were partially foamed only at the edge of the masonry with Styrofoam strips within the insulation layer, and no other fastenings were installed. Furthermore, all the external roller shutter boxes were 5cm (2 inches) too low in height and 10cm (4 inches) too shallow in depth, not matching the measurements from the quote. The internal and external sealing is also inadequate. We commissioned an inspector from the Association of Private Homeowners to review the defects and confirm them to the window installer again. Meanwhile, the windows are already sagging around the mid-rail area because they are not fastened to the lintel as required.
Unfortunately, we have already paid for half of the windows. Additionally, we have already sent the window installer a formal defect notification, but I do not expect the windows to be installed properly. Also, all 37 roller shutter boxes would need to be replaced.
Our lawyer says this will probably end up in court, and we will likely need to proceed with a judicial evidence preservation procedure. Moreover, a private expert report is usually rejected by the court. Of course, we cannot wait months for a court-appointed expert to inspect the matter. What options do we have, and what advice would you give us?
We are already under considerable time pressure due to delays caused by the first contractor.
Hausbau08153 Jan 2021 22:23susanne1234 schrieb:
There is no double-leaf window fixed to the lintel, and the windows are already sagging.Our windows are only attached to the reveal, but with very large screws. They are not fixed to the lintel at all, not even the patio doors, and this was definitely done by a professional company.
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susanne12343 Jan 2021 22:25Hausbau0815 schrieb:
So, our windows are only fixed at the reveal, but with very large screws. Not attached at the lintel at all, not even the patio doors, and this was definitely done by a professional company.Are the windows also installed within the insulation?Hausbau08153 Jan 2021 22:27We have no insulation. 36.5 cm (14.4 inches) Poroton brick exterior wall.
Schlenk-Bär schrieb:
Do you perhaps have any tips on how to politely or kindly encourage tradespeople to accept any advice I might offer? That was a good one. No, that’s not possible. With the trained professionals, you’re up against their patron saint, St. Knowitall, and with those we might call the "fearless," there’s first a linguistic barrier and secondly a cultural one: their countries of origin often come from surviving socialism, meaning even the tradesperson’s grandfather was used to improvising due to economic shortages, where mutual help didn’t depend on having certifications. Referring to standards like DIN, RAL, and the like only marks you as a funny paperwork person there.
superzapp schrieb:
Believe me @11ant, we did everything (at least we think so), yet the result is still suboptimal. Yes, I believe you, and thanks for the note – so: “Edit to post #18: I gave my half dozen tips without any guarantee” :-)
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
Hausbau08154 Jan 2021 05:32Schlenk-Bär schrieb:
Do you maybe have a tip on how I can politely or kindly encourage craftsmen to accept possible advice from me? I imagine that is not that easy. More like asking questions whether this or that shouldn’t be done this or that way? Or giving clear demands? It has to be done like this or that? Thanks!That’s more like teaching a bear to dance.
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Schlenk-Bär4 Jan 2021 07:4511ant schrieb:
3. For safety, do a bit of research yourself on what to consider during installation (just like with external thermal insulation composite systems, there are plenty of expert videos showing examples of what can go wrong);11ant schrieb:
5. Schedule vacation days to be present on the construction site—for that, see point 3—because trying to be the nitpicking inspector who embarrassingly cites the wrong standard only undermines their own authority and achieves nothing.11ant schrieb:
That was good. No, that won’t work. With the skilled tradespeople, you can’t win against their patron saint, St. Mr. Obvious;How do these points fit together then? I could save myself the research and the vacation days if I can’t intervene anyway. Or what am I missing here?Similar topics