ᐅ Patio door won’t open anymore – warranty?

Hello everyone,

I bought a newly built condominium and moved in in March 2020. From the beginning, the large, heavy floor-to-ceiling patio door that leads from the apartment to the garden caused problems. The door also has a lock so it can be used as an apartment door or private entrance.

The door was always difficult to open (the handle required a lot of force to operate), or it would completely jam and could not be opened or closed. In February 2021, about 4-5 repair attempts were made. During this time, a kind of child lock was removed. (I was told that now the door can be tilted while open and might fall out.)

After that, I was able to open the door normally again, although it was still stiff. I decided to leave it as it was because I was frustrated with all the repairs.

For the past few days, I have not been able to open the door at all; it is completely stuck and the handle cannot be moved.

Can I possibly still claim the 5-year warranty for new builds here, since the last repair on the patio door was in February 2021?

Warranty period is 5 years. Repairs do not reset the 5-year warranty period unless explicitly stated otherwise in the contract.

Online, at least some posts can be found stating that if the construction company acknowledges the specific defect, the warranty period restarts after a repair.

Have you had the maintenance carried out regularly?