ᐅ Kallax damaged upon delivery after moving in – What are my return rights?
Created on: 8 May 2023 10:23
D
DRADA
Hello everyone,
I recently moved into my new apartment and assembled a Kallax shelf unit from Ikea that I ordered not long ago. Unfortunately, I found that the shelf was delivered damaged – it has several scratches and a small dent on one corner. The problem is that I only noticed the damage after moving in and assembling the shelf, as I had already disposed of the packaging.
My question is: What are my return rights in such a case? Can I still make a claim or return the shelf even though the damage was only noticed after assembly and the packaging is no longer available? What are your experiences with situations like this, especially with furniture where the packaging is usually needed to prove transport damage? Thank you in advance for your help!
I recently moved into my new apartment and assembled a Kallax shelf unit from Ikea that I ordered not long ago. Unfortunately, I found that the shelf was delivered damaged – it has several scratches and a small dent on one corner. The problem is that I only noticed the damage after moving in and assembling the shelf, as I had already disposed of the packaging.
My question is: What are my return rights in such a case? Can I still make a claim or return the shelf even though the damage was only noticed after assembly and the packaging is no longer available? What are your experiences with situations like this, especially with furniture where the packaging is usually needed to prove transport damage? Thank you in advance for your help!
DRADA schrieb:
The problem is that I only noticed the damage after moving in and assembling the furniture, as the packaging had already been discarded.I had a very similar experience when I built a bookshelf and later found scratches that I hadn’t seen before. I then contacted my retailer, and they were actually quite accommodating, even though I no longer had the packaging.
My advice: Stay polite and provide detailed information when communicating. Many retailers simply want to be fair and won’t cause issues if the damage can be reasonably explained. Good luck!
You generally have a right to return if the damage was already present upon arrival and reported in a timely manner. However, you must adhere to the deadlines.
At Ikea, the return period is usually 365 days, but damages must be reported as soon as possible, ideally immediately after delivery.
At Ikea, the return period is usually 365 days, but damages must be reported as soon as possible, ideally immediately after delivery.
Layla schrieb:
Encouragement: It's worth giving it a try!Exactly. This is especially true because Ikea often takes a solution-oriented approach.
I would add: It’s important to pay attention to how the purchase contract is structured. If you ordered online, you also have the right to withdraw from the contract. If the shelving unit is damaged, this counts as a defect, and you have the right to a repair or a return.
If your complaint is rejected, remain in writing and, if necessary, contact consumer protection agencies.
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