Hello dear IKEA fans 🙂
I urgently need your advice 🙁
Since I’m not very skilled technically or with DIY, and I wanted my "dream kitchen" to be planned by experts, I chose the full kitchen planning and installation service. I’m a big fan of country-style kitchen fronts =)
Last week we had the appointment for the full planning. Unfortunately, things didn’t go as I had expected.
Because the power outlets in my kitchen are at the same height as the standard countertops, my kitchen would need to be installed deeper according to the kitchen planner. For this, we would need plinth legs no taller than 5cm (2 inches).
I wasn’t aware that I would have to source the kitchen legs myself, as this was only communicated to me shortly before the planning was finalized. I also have to get the plinth strips myself now. The 5cm (2 inches) plinth legs are supposed to be found at the nearby hardware store…
Unfortunately, it’s not that easy to find plinth legs of this height. This has been very stressful and time-consuming since Thursday, May 6. I even went to IKEA again on Saturday, May 9 to clarify the problem in person, but I felt somewhat brushed off. According to the kitchen specialist, I can’t buy the kitchen from IKEA if I don’t get the matching plinth legs myself. I find the kitchen planning and the kitchen specialist quite confusing and imprecise. Is it common to have to take care of individual parts yourself? Even with full planning? Even if you chose full planning because you want experts to solve technical or craftsmanship-related difficulties for you...
I hope you can help me out
Looking forward to your advice.
I urgently need your advice 🙁
Since I’m not very skilled technically or with DIY, and I wanted my "dream kitchen" to be planned by experts, I chose the full kitchen planning and installation service. I’m a big fan of country-style kitchen fronts =)
Last week we had the appointment for the full planning. Unfortunately, things didn’t go as I had expected.
Because the power outlets in my kitchen are at the same height as the standard countertops, my kitchen would need to be installed deeper according to the kitchen planner. For this, we would need plinth legs no taller than 5cm (2 inches).
I wasn’t aware that I would have to source the kitchen legs myself, as this was only communicated to me shortly before the planning was finalized. I also have to get the plinth strips myself now. The 5cm (2 inches) plinth legs are supposed to be found at the nearby hardware store…
Unfortunately, it’s not that easy to find plinth legs of this height. This has been very stressful and time-consuming since Thursday, May 6. I even went to IKEA again on Saturday, May 9 to clarify the problem in person, but I felt somewhat brushed off. According to the kitchen specialist, I can’t buy the kitchen from IKEA if I don’t get the matching plinth legs myself. I find the kitchen planning and the kitchen specialist quite confusing and imprecise. Is it common to have to take care of individual parts yourself? Even with full planning? Even if you chose full planning because you want experts to solve technical or craftsmanship-related difficulties for you...
I hope you can help me out
Looking forward to your advice.
J
Juliette W11 May 2015 12:23Hello Miaupat,
I’m not very tall, but I would find the 88 cm (35 inches) countertop height too low. Have you considered retractable power outlets if the landlord doesn’t want to make any changes?
Try searching for retractable power outlet kitchen in a search engine. These are power strips with three or four sockets that you can pull out from the countertop. They are actually quite easy to install.
There are also stylish corner power strips available if you have a corner in your kitchen.
I’m not very tall, but I would find the 88 cm (35 inches) countertop height too low. Have you considered retractable power outlets if the landlord doesn’t want to make any changes?
Try searching for retractable power outlet kitchen in a search engine. These are power strips with three or four sockets that you can pull out from the countertop. They are actually quite easy to install.
There are also stylish corner power strips available if you have a corner in your kitchen.
I
IKEA-Experte11 May 2015 14:02Juliette’s idea is a nice solution, provided there are enough connection points for these outlets. Removing them from the wall and covering them with a plate, so that they remain at least partially visible, should not bother you.
The tiles don’t look like something you wouldn’t be able to get replacements for. If the landlord is willing to make a change, that would be ideal.
The annoying floor covering has probably also added some height.
5 cm (2 inches) foot + 80 cm (31½ inches) cabinet + 4 cm (1½ inches) countertop = 89 cm (35 inches) total height > 88.5 cm (34¾ inches). What was the IKEA expert thinking? 🙄
Have you ever placed a spirit level perpendicular to the wall on the floor in different spots? If the floor slopes slightly toward the wall, there might not even be 885 mm (34¾ inches) available height. The same applies if the floor isn’t perfectly level along the wall and the outlets are not positioned at the highest point.
In a worst-case scenario, one could even trim about 1 cm (½ inch) off the bottom of the outlet cover, although an electrical engineer would probably scream right now. However, the metal frame of the outlet would be covered by the countertop, and the edge between the countertop and the wall could be sealed. Of course, the countertop should not have a metal edge at the back.
The tiles don’t look like something you wouldn’t be able to get replacements for. If the landlord is willing to make a change, that would be ideal.
The annoying floor covering has probably also added some height.
5 cm (2 inches) foot + 80 cm (31½ inches) cabinet + 4 cm (1½ inches) countertop = 89 cm (35 inches) total height > 88.5 cm (34¾ inches). What was the IKEA expert thinking? 🙄
Have you ever placed a spirit level perpendicular to the wall on the floor in different spots? If the floor slopes slightly toward the wall, there might not even be 885 mm (34¾ inches) available height. The same applies if the floor isn’t perfectly level along the wall and the outlets are not positioned at the highest point.
In a worst-case scenario, one could even trim about 1 cm (½ inch) off the bottom of the outlet cover, although an electrical engineer would probably scream right now. However, the metal frame of the outlet would be covered by the countertop, and the edge between the countertop and the wall could be sealed. Of course, the countertop should not have a metal edge at the back.
Thanks again for the feedback 🙂
The current situation is as follows:
Last Tuesday, I emailed the IKEA employee responsible for our kitchen. I asked her to double-check the measurements to ensure the installation goes smoothly. I also suggested using a 2.8-meter (9.2 feet) worktop instead of the 3.8-meter (12.5 feet) one. Additionally, I asked whether the 25-year warranty would still be valid with the "non-original" legs and if she could provide this confirmation in writing.
At first, I didn’t receive a reply until Friday. After a long phone call, I found out she had been on vacation.
Yesterday, I finally received a response to my email: “The 25-year warranty remains valid. Since the order was placed 10 days ago, no changes can be made.”
Although I haven’t signed and returned the order confirmation yet, the order was processed. I had agreed by email, thinking that the proposed 5cm (2 inches) legs would work. When I pointed out that I hadn’t signed the order confirmation, I was told the order could be canceled and placed again entirely, but this would delay delivery and installation.
I still don’t know if the legs and measurements are correct. I also have not received written confirmation of the warranty.
If the kitchen planning goes smoothly, installation would be at the beginning of June, as booking the installation service is difficult.
Therefore, I don’t understand why it’s not possible to replace a non-custom-made worktop in the order, or at least cancel the worktop, since it could theoretically be picked up immediately.
Thanks for pointing out the wrong measurements. Even according to my calculations, the limit of 88.5cm (35 inches) is exceeded.
The current situation is as follows:
Last Tuesday, I emailed the IKEA employee responsible for our kitchen. I asked her to double-check the measurements to ensure the installation goes smoothly. I also suggested using a 2.8-meter (9.2 feet) worktop instead of the 3.8-meter (12.5 feet) one. Additionally, I asked whether the 25-year warranty would still be valid with the "non-original" legs and if she could provide this confirmation in writing.
At first, I didn’t receive a reply until Friday. After a long phone call, I found out she had been on vacation.
Yesterday, I finally received a response to my email: “The 25-year warranty remains valid. Since the order was placed 10 days ago, no changes can be made.”
Although I haven’t signed and returned the order confirmation yet, the order was processed. I had agreed by email, thinking that the proposed 5cm (2 inches) legs would work. When I pointed out that I hadn’t signed the order confirmation, I was told the order could be canceled and placed again entirely, but this would delay delivery and installation.
I still don’t know if the legs and measurements are correct. I also have not received written confirmation of the warranty.
If the kitchen planning goes smoothly, installation would be at the beginning of June, as booking the installation service is difficult.
Therefore, I don’t understand why it’s not possible to replace a non-custom-made worktop in the order, or at least cancel the worktop, since it could theoretically be picked up immediately.
Thanks for pointing out the wrong measurements. Even according to my calculations, the limit of 88.5cm (35 inches) is exceeded.
I
IKEA-Experte19 May 2015 14:24Hello, when it comes to the thickness of the countertop, it is important to check the minimum thickness required by the manufacturer of the cooktop. If the cooktop is installed above the oven, you should also consider whether a 2.8 cm (1.1 inch) thick countertop might cause any issues.
Assuming the 2.8 cm (1.1 inch) countertop is acceptable and a standard, non-customized slab is sufficient, I would recommend placing an additional order for the thinner countertop and requesting free delivery, as the employee clearly made a miscalculation. If this cannot be resolved through the employee responsible for the order, it should be possible to find a solution with customer service.
Assuming the 2.8 cm (1.1 inch) countertop is acceptable and a standard, non-customized slab is sufficient, I would recommend placing an additional order for the thinner countertop and requesting free delivery, as the employee clearly made a miscalculation. If this cannot be resolved through the employee responsible for the order, it should be possible to find a solution with customer service.
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