Hello everyone! I would like to hear your opinion on the following issue. As additional information: we live in a newly built house, and we moved in about 5 months ago.
The issue concerns the fastening of our roof tiles (specifically the verge tiles) and storm damage caused by Storm Sabine. Several tiles were damaged or lifted during the storm, especially on the verge side. This side of the roof corresponds to the main impact area or edge.
For the tile that fell to the ground, it can be seen that it was not fastened at its designated pre-drilled hole or indentation. The indentation is intact, so no screw or nail could have been there (see attached image). According to the manufacturer and as far as I have read in the technical guidelines of the DDH, every verge tile must be fastened.
For us, this means that we can no longer assume that our roof is properly laid and secured. This would require a thorough inspection and correction by the manufacturer. Additionally, in our opinion, the manufacturer is now responsible for covering the roofer’s repair costs, whom we hired directly the next morning (yesterday). Naturally, this should be resolved as quickly as possible to prevent further damage. Also, we believe our insurance will not cover this damage if there is suspicion of improperly fastened tiles.
What are your thoughts on this? Are our views reasonable and understandable? We have already reported the problem to the builder and are currently waiting for a response.
The issue concerns the fastening of our roof tiles (specifically the verge tiles) and storm damage caused by Storm Sabine. Several tiles were damaged or lifted during the storm, especially on the verge side. This side of the roof corresponds to the main impact area or edge.
For the tile that fell to the ground, it can be seen that it was not fastened at its designated pre-drilled hole or indentation. The indentation is intact, so no screw or nail could have been there (see attached image). According to the manufacturer and as far as I have read in the technical guidelines of the DDH, every verge tile must be fastened.
For us, this means that we can no longer assume that our roof is properly laid and secured. This would require a thorough inspection and correction by the manufacturer. Additionally, in our opinion, the manufacturer is now responsible for covering the roofer’s repair costs, whom we hired directly the next morning (yesterday). Naturally, this should be resolved as quickly as possible to prevent further damage. Also, we believe our insurance will not cover this damage if there is suspicion of improperly fastened tiles.
What are your thoughts on this? Are our views reasonable and understandable? We have already reported the problem to the builder and are currently waiting for a response.
We had the same case last year during Storm Eberhardt, when two verge tiles were blown off. This then created an opening for other tiles on the roof surface, causing a few of them to become loose as well. Fortunately, in this case, the only issue was that the two missing tiles had simply not been screwed down.
I called the general contractor, who informed their roofer. Two days later, all verge tiles were checked again for secure screwing and the damage was repaired. There were no disputes or demands for payment.
I called the general contractor, who informed their roofer. Two days later, all verge tiles were checked again for secure screwing and the damage was repaired. There were no disputes or demands for payment.
Heinz2k schrieb:
I called the general contractor, who informed his roofer. Two days later, all the verge tiles with screws were rechecked, and the damage was repaired. No discussion, no charge. This is how it should be, in my opinion! Hopefully, our builder will be just as cooperative.
Finally, how it turned out:
The case was investigated internally by the house builder and acknowledged. Now, an appointment for the repair work is being scheduled. Scaffolding will be installed, and the gable edges will be inspected and secured.
The local roofer who repaired the damage also confirmed that further work is necessary. We can forward his invoice directly to the house builder; therefore, we will incur no costs.
This was exactly how we wanted it.
The case was investigated internally by the house builder and acknowledged. Now, an appointment for the repair work is being scheduled. Scaffolding will be installed, and the gable edges will be inspected and secured.
The local roofer who repaired the damage also confirmed that further work is necessary. We can forward his invoice directly to the house builder; therefore, we will incur no costs.
This was exactly how we wanted it.
Vicky Pedia19 Feb 2020 10:53Snowy36 schrieb:
It’s best to report it to the insurance and then have the new contractor screw the verge boards...
What does the original builder say about this?
I wouldn’t want to argue with the manufacturer, as it could end up in a legal dispute. Reporting the damage to the insurance is generally a good idea. The "new" roofer basically carried out an emergency repair after storm damage. Regardless, the roof covering was obviously not installed according to the manufacturer’s specifications. This should be reported to the home builder as a defect, and you should demand corrective action (if the insurance doesn’t cover it, these costs should also be charged back to the builder).
At this point, I would advise against involving a new contractor. First, you will be responsible for the costs, and second, the warranty will become void. Whether this will immediately lead to a serious legal dispute is uncertain. Often, a letter from a lawyer is enough to get things moving.
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