ᐅ IKEA FAKTUM RATIONELL Drawer – Broken Connector Piece

Hello everyone,

I am in a difficult situation because I accidentally broke a part of the Faktum RATIONELL drawer. It wasn’t due to much force, but apparently I opened it a bit too much from the side. In any case, the right connector piece has broken off, and since I don’t know what to call it, it’s also hard for me to search for a replacement. Does anyone know if I can somehow get this part replaced?

Thanks and best regards
fidelitas

Hello,

You can order this part for free, for example, through IKEA service. Part number: see instructions.

Regards,
IKEA-Freund

That was impressive. Thank you very much.
Now I need to figure out how to get the document number, as we took over the kitchen from the previous tenant.

Thank you again.

fidelitas

If you have any receipt, you can enter the number. Alternatively, you can go to the nearest IKEA store and visit customer service. They will definitely be able to assist you there.

If you can still get the purchase documents from the previous tenant, that would generally be beneficial with regard to the 25-year warranty.