ᐅ Tiling work to be complained about?

Created on: 13 Oct 2019 11:08
L
LarsRud
Hello,
after the tiling work was completed, we walked through the house and were a bit surprised by some issues.
Now we are not sure if we are just being picky or if the work was really done carelessly. Are these defects fixable and should they be raised with the tiler?

These corner cubes are mostly installed at an angle.

One rail in the photos is also slightly twisted. The grout joints are not parallel in a few places.

And in the last photo, isn’t an internal corner supposed to be mitered?

See photos
Close-up of a wooden door edge with metal profile and red marking (hinge area)


Close-up of a silver metal frame edge with white panel, corner visible.


Close-up of metal frame corner: two dark strips meet; gap with white dust.


Close-up of a stainless steel edge on the corner of a piece of furniture with wooden top


Room corner with wooden floor on the left and white tiles on the right; red marking highlights the transition.


Indoor view of a white window with glass; red circles mark gaps at the edge and bottom


Close-up of a silver metal edge on a white furniture front, corner visible


Corner view: wooden floor panels and a silver metal edge of a door front.
B
Bookstar
13 Oct 2019 14:38
Simple answer: This definitely falls within the acceptable tolerance range. Not great workmanship, but it’s skilled trade work and acceptable. Legally, there’s no chance to make a complaint.

I would cautiously let the builder know that you are dissatisfied. However, I don’t see any outcome beyond a price reduction.

I have seen much worse work many times, but also significantly better work on numerous occasions.

It’s a matter of luck, especially with a builder.
seat8813 Oct 2019 15:55
Look at it this way...
Tiles are usually quite straight. If the wall is slightly uneven, which does happen, the tiler can only compensate for this by adjusting the grout lines, since the tiles themselves are generally straight.
So, it's not exactly a perfect example of top-quality workmanship, but it's acceptable and fine as it is...
Y
ypg
13 Oct 2019 22:05
I agree with the previous speakers.
Especially since these are details that are usually not noticeable in everyday life at a normal viewing distance, only if you look very closely.
The tolerance limits do not appear to have been exceeded.
H
HilfeHilfe
14 Oct 2019 06:36
It's simply craftsmanship. It will be tolerant.
L
Lumpi_LE
14 Oct 2019 13:56
You just have to let the apprentices practice on the construction site sometimes.
It really isn’t pleasant work, but there’s probably little that can be done about it.
H
hampshire
14 Oct 2019 15:13
Hello Lars, you’re not being too picky; those spots didn’t turn out well. Trainees also need to learn how to correct poor workmanship. I would definitely recommend approaching the situation with a constructive, rather than confrontational, conversation. Because even if no formal claim can be made, that doesn’t mean that some goodwill can’t be negotiated, even if it’s in a different area.

We had a tiling issue that was certainly within professional standards but didn’t exactly scream excellence. The tiler was a gentleman with a proud attitude toward his trade. The repair was no problem; he invested the time for a round trip and about 4 hours of work. After that, we were both satisfied.