ᐅ Sealing Issue with Single-Lever, Single-Hole Washbasin Faucet 01092283

Created on: 1 Feb 2016 11:34
M
MaxMumann
Hello,

I have a problem with installing a single-lever, single-hole washbasin faucet from HANSAMIX (01092283). The pre-assembled base gasket seems to be too thick, because when inserting the faucet, it sits about 3 mm (1/8 inch) above the rubber gasket. Of course, the gasket is meant to provide some spacing to seal the base of the faucet when tightening. But when I attach and tighten the crescent washer, the faucet does not pull down but instead tilts forward toward the basin rather than settling flat and vertical on the mounting surface. This can’t be normal, right?

Is this a design flaw? Given the price and brand, it shouldn’t be an issue. But the gasket is definitely too thick. What do you think, and what would you recommend doing?

Here are some pictures of the described problem:

Close-up of flexible stainless steel faucet lines under a bathroom washbasin

Close-up of a shiny stainless steel surface with reflections in the blurred background

Close-up of a metal construction in a workshop, blurred foreground
M
MaxMumann
1 Feb 2016 14:38
Musketier schrieb:
When I was tightening it, I wondered why the metal disc was scraping against the ceramic. After looking at the instructions, it became clear that there must be a plastic piece between the metal crescent and the ceramic.
Here it is solved by having a hard rubber piece attached to the crescent – it is a ready-made part.
Musketier1 Feb 2016 14:42
Okay. Then the plastic part underneath probably doesn’t make sense.
wrobel1 Feb 2016 18:43
Hello,

Does the drill hole have a consistent diameter of 35 mm (1.4 inches) throughout? In the picture, it looks like the 35 mm (1.4 inches) diameter is only present at the beginning.

Olli
M
MaxMumann
1 Feb 2016 18:45
Through and through? It’s a circle after all. How could the hole have an irregular diameter then?
Musketier1 Feb 2016 19:10
When tightening, did you perhaps push the faucet forward or the threaded rod backward?
wrobel1 Feb 2016 19:13
Hello again

In the photo, it just looks like the hole isn't drilled all the way through.
How tightly did you fasten the nut?
Since the threaded rod isn't centered, the front part pulls against the wall panel first.

Olli