ᐅ Sealing Issue with Single-Lever, Single-Hole Washbasin Faucet 01092283

wrobel schrieb:
For some reason, you didn’t buy the fitting from the plumber

Erm, I don’t want to start a fundamental off-topic discussion now, but I’ll contribute to clarifying this. The plumber who recently replaced our toilet noticed that our washbasin had a crack and pointed it out. I told him that I already had a washbasin ready and asked if he could recommend a fitting. He then mentioned several retailers in our area, and I noticed he did not include any home improvement stores. When I asked about this, he said that his company only installs professional trade products, but it’s not required that the products be purchased from them.

In terms of free market principles, the deciding factor for me is still the price or the best price-performance ratio. Since the fitting would have cost the company 60 EUR more in wholesale price, I chose not to buy it from them. Still, that doesn’t make the installation contract impossible or unethical.
A mason doesn’t only lay bricks that you buy from him. 😉 They’re only liable for their workmanship—just like the plumber.

wrobel schrieb:
The colleague should now come and fix the problem and be liable for any warranty claims.

No, that’s a misunderstanding. My idea of having a fitting installed by a plumber is unrelated to the current issue because the instructions made me uneasy about possibly cutting corners and ending up paying more if something goes wrong later on. We’re talking about premium quality here. I’m weighing how likely it is to experience product damage covered under the 2-year warranty that I wouldn’t want to pay for myself. If that risk were quite low, because it really is a premium item, I’d take the risk and install the fitting myself. But if it is fairly likely that, for example, the cartridge might fail because it doesn’t tolerate hard water well, then I’d avoid it from the start. As a replacement part, that cartridge costs 70 EUR.

MaxMumann schrieb:
Um, I don’t want to start an off-topic fundamental discussion here. But I want to contribute to the clarification. The plumber who recently replaced our toilet noticed that our sink had a crack and pointed it out. I told him I already had a vanity unit and asked if he could recommend a faucet. He then listed several retail locations nearby, and I noticed he didn’t mention any hardware stores. When I asked about this, he said that his company only installs products from specialized trade suppliers. However, it’s not required that the products be purchased from them.

In a free market economy, the final decision is still based on the price or the best price/performance ratio for me, determining who gets the order. Since the faucet from this company would have been 60 EUR (about 65 USD) more expensive to buy, I didn’t purchase it from them. Nonetheless, this does not make the installation job impossible or unethical.
A mason doesn’t only lay bricks that were bought from him, either. 😉 Ultimately, he is only liable for his installation work – the same applies to the plumber.

Sorry, but that’s always how it is. People try to buy materials cheaply, fail with the installation, and expect the tradesperson to install it—preferably under the table—and take responsibility.

Tradespeople also need to make money from the materials; everyone wants to earn money. By now, it should be clear that there is always a slightly higher margin on products sold in physical stores. If the part fails, the tradesperson may have to come back five times within two years. That margin disappears quickly.

From my family’s experience, when tradespeople come, they say, “OK, I’ll install it and bill you, but without any liability for the material.” And that’s where the problem lies. If a water damage occurs, everyone keeps blaming each other.

I would return the part and order it through the tradesperson. It’s too risky for me otherwise.

The problem is that, according to German law, the craftsmen must also provide a warranty for the installed items, even though they had no profit margin on them and cannot claim any recourse from the manufacturer or wholesaler due to the lack of direct procurement. In their price calculation, they practically have to factor in the cost of a new part along with their hourly labor rate, even though you are not purchasing it from them. Then you wonder why they charge an hourly rate of 100€ (about $110).

Neige schrieb:
However, I would still ask you to share the cause once you have identified it.

I gathered my courage and properly tightened the crescent washer, and was then able to correctly tighten the fitting.

Musketier schrieb:
1. It simply hasn’t been tightened enough yet, which is why the faucet isn’t straight

He should stick to that... 😉 🙂

wrobel schrieb:
Hello,

with hand-tightening it won’t be flush either.
Tighten the nut to a “normal tightness,” then it will fit.

Olli

FROM 01.02.2016


That’s done quickly 😉

Olli