ᐅ Sealing Issue with Single-Lever, Single-Hole Washbasin Faucet 01092283
Created on: 1 Feb 2016 11:34
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MaxMumann
Hello,
I have a problem with installing a single-lever, single-hole washbasin faucet from HANSAMIX (01092283). The pre-assembled base gasket seems to be too thick, because when inserting the faucet, it sits about 3 mm (1/8 inch) above the rubber gasket. Of course, the gasket is meant to provide some spacing to seal the base of the faucet when tightening. But when I attach and tighten the crescent washer, the faucet does not pull down but instead tilts forward toward the basin rather than settling flat and vertical on the mounting surface. This can’t be normal, right?
Is this a design flaw? Given the price and brand, it shouldn’t be an issue. But the gasket is definitely too thick. What do you think, and what would you recommend doing?
Here are some pictures of the described problem:
I have a problem with installing a single-lever, single-hole washbasin faucet from HANSAMIX (01092283). The pre-assembled base gasket seems to be too thick, because when inserting the faucet, it sits about 3 mm (1/8 inch) above the rubber gasket. Of course, the gasket is meant to provide some spacing to seal the base of the faucet when tightening. But when I attach and tighten the crescent washer, the faucet does not pull down but instead tilts forward toward the basin rather than settling flat and vertical on the mounting surface. This can’t be normal, right?
Is this a design flaw? Given the price and brand, it shouldn’t be an issue. But the gasket is definitely too thick. What do you think, and what would you recommend doing?
Here are some pictures of the described problem:
Ah, of course. Here, I assume the manufacturer just wants to protect themselves in case you flood the building, so they cannot be held liable. And if the installer causes the problem, then they are the one at fault. If the fitting is defective, neither the layperson nor the professional is to blame. I would remain calm about this. Just my personal opinion.
Best regards, Sigi
Best regards, Sigi
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MaxMumann2 Feb 2016 13:26Neige schrieb:
If the fixture is defective, neither a layperson nor a professional can be blamed.That's basically how I see it as well. However, the manufacturer probably won't provide a replacement unless I can present an invoice from a tradesperson, right? My concerns are especially about the cartridge. If it breaks, it’s uncertain who would cover the replacement costs if I install it myself... I assume. Does anyone have experience with this to help assess the risk?H
HilfeHilfe2 Feb 2016 13:29You’re throwing around arguments here. Just have a professional come and install it. Sometimes you simply have to spend 50€ (about 54 USD).
Hello
No, the plastic ring belongs on top, underneath the faucet.
How soft is the rubber gasket?
Have you tried attaching the faucet using a T-handle?
That way it could be determined whether the rubber compresses.
I won’t say anything about the warranty and the installer.
Olli
No, the plastic ring belongs on top, underneath the faucet.
How soft is the rubber gasket?
Have you tried attaching the faucet using a T-handle?
That way it could be determined whether the rubber compresses.
I won’t say anything about the warranty and the installer.
Olli
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MaxMumann2 Feb 2016 13:34wrobel schrieb:
How soft is the rubber seal?It feels quite firm to the touch—similar to the seals used in a siphon connection set. So pressing it vertically by hand doesn’t really work. It’s not as soft as a rubber ring gasket for insertion. wrobel schrieb:
Have you tried attaching the fixture using a T-handle?I will take care of that today. wrobel schrieb:
I’m not going to comment on the warranty and the plumber issue.That is actually very important to me. If you have concerns about being held responsible, feel free to send me a private message.Alright....
As a homeowner, you have essentially agreed to have all additions, modifications, and maintenance carried out by a licensed installer approved by the association....
Just putting that out there.
For some reason, you didn’t purchase the fitting from the installer or have them handle the installation. Now you’re struggling with securing the fitting and are concerned about warranty claims. Your colleague is expected to come urgently, fix the issue, and assume liability for any potential warranty claims.
Olli
As a homeowner, you have essentially agreed to have all additions, modifications, and maintenance carried out by a licensed installer approved by the association....
Just putting that out there.
For some reason, you didn’t purchase the fitting from the installer or have them handle the installation. Now you’re struggling with securing the fitting and are concerned about warranty claims. Your colleague is expected to come urgently, fix the issue, and assume liability for any potential warranty claims.
Olli