Hello,
we hired a landscaping contractor for our outdoor area. Among other things, he paved the driveway and the area in front of the house.
Unfortunately, the paving work did not turn out as we had expected.
I have attached a few photos.
The problem is the uneven height differences in several places.
Does anyone have experience with this? Which DIN standard can I refer to with the company?
we hired a landscaping contractor for our outdoor area. Among other things, he paved the driveway and the area in front of the house.
Unfortunately, the paving work did not turn out as we had expected.
I have attached a few photos.
The problem is the uneven height differences in several places.
Does anyone have experience with this? Which DIN standard can I refer to with the company?
H
HilfeHilfe25 Sep 2020 06:19Well, chipping is just a cosmetic issue. The rest, however, is a tripping hazard.
Hello fortuneflake,
maybe a small (but for us valuable and helpful) piece of advice:
Where did you buy the paving stones?
Usually, the companies have an after-sales service (field service).
I would get in touch with them and hear what they say about the installation of their paving stones.
This also affects the company’s reputation when you are asked where you bought the paving stones (and they are already crumbling)... etc.
At least this helped us.
The representative came to the site and told our installer what needed to be corrected to ensure proper installation.
All of this happened in front of us. After that, the installer couldn’t deny anything, and we avoided involving a lawyer or having an expert report done (despite having legal expenses insurance).
Good luck!
Rosemarie
maybe a small (but for us valuable and helpful) piece of advice:
Where did you buy the paving stones?
Usually, the companies have an after-sales service (field service).
I would get in touch with them and hear what they say about the installation of their paving stones.
This also affects the company’s reputation when you are asked where you bought the paving stones (and they are already crumbling)... etc.
At least this helped us.
The representative came to the site and told our installer what needed to be corrected to ensure proper installation.
All of this happened in front of us. After that, the installer couldn’t deny anything, and we avoided involving a lawyer or having an expert report done (despite having legal expenses insurance).
Good luck!
Rosemarie
fortuneflake schrieb:
On Friday, someone will be on site again and will try to eliminate the height differences by vibrating.Hello fortuneflakeWas the operator with the vibrating compactor there on Friday? Did it help?
Steven
A
Alessandro28 Sep 2020 13:39When I see in the third photo of the original post how the concrete edging is installed, it makes me feel sick ops:
This work is unacceptable. I would 1. not pay another cent and 2. hire an expert to assess the situation.
This work is unacceptable. I would 1. not pay another cent and 2. hire an expert to assess the situation.
F
fortuneflake29 Sep 2020 10:56Hello,
yes, the plate compactor was here on Friday.
Some of the trip hazards aren’t as bad anymore. He also replaced a few broken pavers.
Still, I’m not satisfied.
We have contacted the paving manufacturer and hope someone will get back to us.
Can anyone tell me about the deadlines regarding the final inspection or handover?
The work was completed last Wednesday, and the corrections were done on Friday.
I don’t want it to count as an implied acceptance.
I can’t stand that guy anymore; he was so rude to us on the phone. They said we would be looking for every tiny fault and that we don’t know what we’re doing. I just want to finish with this company now.
yes, the plate compactor was here on Friday.
Some of the trip hazards aren’t as bad anymore. He also replaced a few broken pavers.
Still, I’m not satisfied.
We have contacted the paving manufacturer and hope someone will get back to us.
Can anyone tell me about the deadlines regarding the final inspection or handover?
The work was completed last Wednesday, and the corrections were done on Friday.
I don’t want it to count as an implied acceptance.
I can’t stand that guy anymore; he was so rude to us on the phone. They said we would be looking for every tiny fault and that we don’t know what we’re doing. I just want to finish with this company now.
fortuneflake schrieb:
I can’t stand that guy anymore; he was so rude to us on the phone. We would check every little detail and are supposedly not competent. I just want to end things with the company. People like that are deliberately rude on the phone to make the customer silently endure it. I would find a lawyer who can convincingly act like they’ve also forgotten their manners.
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
Similar topics