Good evening everyone,
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
Haus2021 schrieb:
Is there a DIN standard or similar for “repairing” with a touch-up pen? Proportionality. When the effort and cost of replacement exceed the value itself. If a chip does not affect the material’s function, but the value remains. So, if the chip can be made invisible (paint on paint). In your case, however, I consider repairing to be poorly done work because it concerns too much surface area overall. That last point is just my opinion.
I wouldn’t want doors like that even after repairs. You can’t even look at them firmly without them getting damaged. Please tell us exactly what you ordered (what is stated on the order confirmation you signed) and how much they cost.
A standard interior door usually costs around 200€ including the frame but excluding installation. What do you consider expensive or cheap?
A standard interior door usually costs around 200€ including the frame but excluding installation. What do you consider expensive or cheap?
evelinoz schrieb:
The doors look cheap; I never wanted lacquer as a finish for doors. You can count the days until you cause the first scratches yourself, especially during moving.Really good, expensive lacquered doors are extremely durable; they are not easy to damage.Haus2021 schrieb:
By the way, the doors weren’t cheap at all; I’m quite shocked considering the quality.Can you give numbers? Did you buy them sight unseen or inspect them on site?
Brand/model?
Looks like "taken from somewhere else" and sold as "new."
Unbelievable!
I didn’t buy a cat in the bag. I was shown a sample, and it was perfectly fine for a standard hollow core door. I want to correct my statement “not exactly cheap”—it’s more of a standard price (1500 euros for 4 doors with frames including the handle set and installation).
There are still various other defects, including damaged strike plates (filed down completely and then bent open with a screwdriver when nothing else worked). Three out of four doors still don’t close properly… classic blunder, especially coming from a carpenter.
He’s now demanding 900 € from me and refuses to fix the defects before that (I’ve already sent him a notice of defects). I declined the repair with a touch-up pen, and if I don’t pay, it will go to his lawyer. I’m ready. 😎 Many thanks again to everyone and have a nice evening.
There are still various other defects, including damaged strike plates (filed down completely and then bent open with a screwdriver when nothing else worked). Three out of four doors still don’t close properly… classic blunder, especially coming from a carpenter.
He’s now demanding 900 € from me and refuses to fix the defects before that (I’ve already sent him a notice of defects). I declined the repair with a touch-up pen, and if I don’t pay, it will go to his lawyer. I’m ready. 😎 Many thanks again to everyone and have a nice evening.
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