Good evening everyone,
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
…Many tradespeople generally wish that cosmetic defects could be resolved by deducting a (preferably small) amount from the contract price. This wish is rarely fulfilled. Especially if the contractor caused the defect by gross negligence, they cannot claim disproportionality. The same applies if they deliberately used a cheaper, lower-quality material in violation of the contractual agreements.
If the contractor wants to claim disproportionality, the degree of fault for the defect must be minor…
If the contractor wants to claim disproportionality, the degree of fault for the defect must be minor…
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