Good evening everyone,
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
I had four new interior doors installed, including frames. Altogether, there are 15 dents or paint damages. One door has already been repaired once (a chip on the corner was repainted, and a 15cm (6 inch) by 15cm (6 inch) area was sanded and repainted, including some paint runs).
The craftsman refuses to replace the door panels (returning them to the supplier should not be a problem, right?). He wants to fix all the dents with a paint pen and claims that this is standard practice. Could someone tell me if this is really a common way to remedy defects, preferably with a reference? Additionally, he wants to do further work on the doors in his workshop. I would be very grateful for a quick response! Best regards
M
Myrna_Loy7 Jul 2021 21:22Bookstar schrieb:
Don’t let that troublemaker pressure you into paying anything. Once they have the 900 euros, you’ll never see them again. It’s annoying, but it’s only doors. I would find someone else to replace the doors with something decent and have the removal costs listed separately on the invoice. Then charge the troublemaker for that!
But first, send at least one formal letter to the troublemaker.Legally, you would lose in this case. After notifying the seller of defects, they must be given the opportunity to fix them. In fact, they are allowed two attempts. Only if these repairs are unacceptable can the purchase be reversed. You can then try to claim additional costs incurred, but that is really only for those willing to fight and who have legal protection insurance. The repair must restore the item to a condition equivalent to new. Alternatively, a reduction in value must be agreed upon.
Myrna_Loy schrieb:
Legally, however, you lose in that case. After a notice of defects, the seller must be given the opportunity to fix the defects. In fact, this opportunity must be given twice. Only if these repairs are unacceptable can the purchase be reversed. Then you can try to claim additional costs incurred, but that’s really only for those who are willing to fight and have legal insurance.
The repair must restore the condition to be equivalent to the new state. Alternatively, a reduction in value can be agreed upon. I’m interested in this topic, which is why I’m still involved here.
It will never be possible to restore a condition equivalent to a new state. Definitely not with a touch-up pen. This is not a vacuum cleaner that breaks down and is repaired, then works like new again.
The seller can offer a reduction in value, but the buyer is not obliged to accept it. That would be like a contract imposed unilaterally on me, right?
EDIT: The issue is simple if the carpenter knowingly installed the defective doors—that is, if all scratches were already there during installation and he could not have overlooked them, then nothing needs to be repaired. In that case, he must replace them with new ones, no matter how complex or costly that is. See Google, information from a lawyer.
Myrna_Loy schrieb:
Legally, you would lose in that case. After a defect notification, the seller must be given the opportunity to fix the defects—actually twice. Only if these repairs are unacceptable can the purchase be reversed. You can then try to claim any additional costs incurred, but that's really something for the combative with legal expense insurance.
The repair must restore the condition to what is equivalent to new. Otherwise, a reduction in value must be agreed upon. You are right, but I don’t want to accept defect repairs done with a touch-up pen, especially not for this extent of damage. He insists on it. That means the defects won’t be repaired, which makes the situation legally complicated.
M
Myrna_Loy7 Jul 2021 22:50I would try to negotiate a compromise. The minor dents on the door frames can be repaired, and the doors will be replaced. A discount for the door frames would be appropriate.
They cannot be reasonably refurbished. The labor cost would be higher than the price of the door itself.
We have similar inexpensive doors in our apartment that also looked somewhat damaged after delivery. But that was our own doing, and we didn’t mind since we deliberately bought the doors cheaply — with two energetic boys, no high-end doors will be installed here anytime soon. That will have to wait until they’re teenagers and mostly stay in their rooms.
They cannot be reasonably refurbished. The labor cost would be higher than the price of the door itself.
We have similar inexpensive doors in our apartment that also looked somewhat damaged after delivery. But that was our own doing, and we didn’t mind since we deliberately bought the doors cheaply — with two energetic boys, no high-end doors will be installed here anytime soon. That will have to wait until they’re teenagers and mostly stay in their rooms.
Myrna_Loy schrieb:
I would try to negotiate a compromise. The small dents on the door frames can be repaired, and the doors will be replaced. A discount for the door frames.
They can’t really be refurbished effectively. The labor cost is higher than the purchase price of the door.
We have similar, inexpensive doors in our apartment, and some arrived with damage after transport. It was on us, and we didn’t mind since we bought the doors deliberately cheap – with two active boys, no high-quality doors are going in anytime soon. That will have to wait until they’re teenagers and mostly stay in their rooms. That was exactly my suggested solution – he categorically refuses to replace the doors. I can only assume this is because they are not entirely new stock. He also refuses any price reduction.
M
Myrna_Loy7 Jul 2021 23:04That looks to me like transport damage – I have caused some myself 🙄
I wish you a lot of patience.
I wish you a lot of patience.
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