ᐅ Should the awning installer fix this? – Is this considered a defect?

Hello dear forum community,

I purchased and had a canopy installed by a nationwide company from Duisburg for 3200 euros.

Due to the external thermal insulation composite system (ETICS), injection anchors were used to attach the brackets (to which the canopy is fixed). However, one of these anchors was installed at an angle and looks unattractive in the visible area (see picture). Additionally, the plaster seems slightly pressed in, so I’m unsure if anything needs to be done there.

I reported this to the company and expected someone to come and inspect the issue and adjust the angle. That was not the case; instead, I received a brief reply stating that this can happen with these types of anchors and does not affect the function of the canopy. It was disappointing, so I exchanged messages again and requested an on-site inspection and possible correction.

No one came, and the company replied once more that it is not a defect and that I had signed the acceptance protocol (which I unfortunately overlooked at the time).

What do you think? The invoice has not been paid yet. Should I withhold some payment and have someone else fix it (I could pay the withheld amount later)? Or is it not really a defect and the canopy installer is correct?

Thanks in advance for your assessments.

Best regards,
Robert

I don’t see any signs of pressed-in plaster here. Could it simply be that this lower cover plate (that’s what it looks like to me) was not installed completely straight? Are you able to access the screw visible in the picture? If possible, carefully loosen it just a little and see if the plate can then be realigned. Otherwise, this would most likely be only a cosmetic defect, if at all, and it will be difficult if you want to withhold payment for it. Signing the acceptance certificate probably won’t help your case either.

Rorit2020 schrieb:

What do you think?

Technically fine, visually slightly less appealing, accepted = That’s how it is and not a genuine "defect" that would justify a price reduction.

You have an installation with a hanging cable and the tilted clamp bothers you – I find that amusing.
I agree with @nordanney. There is no longer any reason for complaint here – if someone is picky and doesn’t accept it unless everything is perfect, they have to deal with it.

Thank you very much for your comments; my assessment was leaning in that direction as well. So it will stay that way...

@hampshire: The awnings are delivered only with cables and plugs to allow testing their function immediately. The final connection will then be made by the electrician. So there is really nothing unusual about that. After a moment’s thought, you could have also realized that the cable probably won’t remain as it is. Of course, that would have meant missing out on the chance to make this nicely provocative comment. Otherwise, thanks for your input.

Best regards, Robert

No one will notice that later on. I don’t see any defect either. ...