ᐅ Crack in the window frame (PVC/plastic)

Hello,

we have a crack in the corner of the window frame, see picture. The installation company is willing to retouch the crack with paint or similar. According to an expert, there is a risk that the frame may crack further and that this is a thermal bridge.

Are there any opinions on this?

Thermal bridge or not, the frame is damaged and must be replaced under the warranty! Anything else is shoddy workmanship! You are entitled to a defect-free product, so replacement is mandatory! Plain and simple!

Incredible, how old are the windows?
Is this a well-known product or something regional? In my opinion, this is simply not acceptable...

Vicky Pedia schrieb:

Regardless of thermal bridging, the frame is damaged and must be replaced under the warranty! Anything else is poor workmanship! You are entitled to a defect-free installation, so replacement is clearly the right solution!

I agree with that. Unfortunately, the installation company refuses to acknowledge the issue.

Tarnari schrieb:

Wow, how old are the windows?
Is this a well-known product or a regional one? In my opinion, this is unacceptable...

The installation took place in August 2019, so about one year ago. Unfortunately, we only noticed the crack later because the fitter initially covered it up with paint. It only became clearly visible after we noticed the spot and cleaned it a little.
I cannot say the manufacturer, but I think it is a regional brand.

I am not an expert, but this should at least fall under the two-year warranty period.

Repair work is mandatory. I cannot judge what constitutes an appropriate repair, but simply repainting is definitely not enough. In my opinion, the window is installed too tightly.

We had a similar issue with a window. The window itself cracked. Luckily, it happened during the construction phase and was replaced immediately.

I would think this happens when too much stress occurs.

Tarnari schrieb:

I'm not an expert, but this should at least be covered by the two-year warranty period.
Repairs are mandatory. I can't judge what constitutes a reasonable repair, but simply repainting it shouldn't be sufficient.

Yes, we have a 5-year warranty according to the building code. Replacing it is unfortunately not straightforward, as the window would probably need to be cut out, and the plaster and other finishes would have to be restored afterward.