Hello everyone,
can anyone share information about the current quality of SCAN stoves? Has anyone had negative experiences recently or works in the industry and knows the background? According to our dealer, SCAN’s quality is no longer good...
We bought a SCAN 50 Maxi back in 2009 and were completely satisfied. Burning performance, functionality, appearance – everything was excellent. Now we are moving and need a stove with heat storage capability. Before upgrading the 50, we want to get a new one. Besides, the 50 already has a new owner within the family.
With the firm intention to buy a SCAN 83 or 85, we visited ‘our’ dealer this week. However, they no longer offer SCAN stoves. The quality had sharply declined, complaints had increased. They said they could no longer recommend SCAN in good conscience. Sales had dropped, and they parted ways with the brand. That may all be true. But it’s also possible that their profit margin is higher with other stoves right now. I don’t know.
What confuses me:
Does anyone have any information? Thanks for the help...
can anyone share information about the current quality of SCAN stoves? Has anyone had negative experiences recently or works in the industry and knows the background? According to our dealer, SCAN’s quality is no longer good...
We bought a SCAN 50 Maxi back in 2009 and were completely satisfied. Burning performance, functionality, appearance – everything was excellent. Now we are moving and need a stove with heat storage capability. Before upgrading the 50, we want to get a new one. Besides, the 50 already has a new owner within the family.
With the firm intention to buy a SCAN 83 or 85, we visited ‘our’ dealer this week. However, they no longer offer SCAN stoves. The quality had sharply declined, complaints had increased. They said they could no longer recommend SCAN in good conscience. Sales had dropped, and they parted ways with the brand. That may all be true. But it’s also possible that their profit margin is higher with other stoves right now. I don’t know.
What confuses me:
- Why can’t I find any negative reviews online?
- And why do some dealers actually no longer stock SCAN stoves?
Does anyone have any information? Thanks for the help...
B
Bauexperte13 Jan 2016 19:32Rübe1 schrieb:
Oh man, do you really have to compare everything to the car industry? If you are hoping for a dialogue here – and so far I assume you are – you should reply less cryptically. I don’t see anything about cars in this thread ...!
Regards, Bauexperte
You will need to think a little for yourselves, it’s not forbidden.
The risk of a warning letter from manufacturers is very high. Apparently, there are some who relentlessly pursue any commenter for payment. And when manufacturer names are mentioned, I am three times as cautious...
The risk of a warning letter from manufacturers is very high. Apparently, there are some who relentlessly pursue any commenter for payment. And when manufacturer names are mentioned, I am three times as cautious...
B
Bauexperte14 Jan 2016 14:21Rübe1 schrieb:
You’ll have to do a bit of thinking yourself, it’s not forbidden Even with the greatest effort to understand, the meaning of your posts remains unclear. I did not respond lightly.
Rübe1 schrieb:
The risk of warning letters from manufacturers is huge. Apparently, there are some who relentlessly take legal action against every commentator. And when manufacturer names are mentioned, I’m three times as cautious... That may be true; so far, only lawyers tend to offer their services here in the moderated forum. Otherwise, as long as comments are fact-based and not hearsay, manufacturers and suppliers appreciate the exchange. See, for example, Grohe® or Allkauf®
Best regards, Bauexperte
Bauexperte schrieb:
....manufacturers/suppliers estimate the replacement. See, for example, Grohe® or Allkauf®
Regards, BauexperteAre you serious?
B
Bauexperte15 Jan 2016 11:59T21150 schrieb:
Are you serious? Yes; I’m not writing just for the sake of writing.
What actually happens every day in Germany? A good example is a restaurant visit – food, atmosphere, waitress, or whatever did not meet expectations; the customer is frustrated. However, they usually won’t address this directly at the restaurant – which would be more constructive for both parties – instead, they pay and don’t return to the restaurant. This is unsatisfactory for both sides, as is the common follow-up of leaving an anonymous negative review on restaurant portals.
Here, although it is also possible to report negatively, we invite those criticized – unlike on any review platform – to engage constructively with the feedback. The aforementioned providers accept this offer, as it gives them the opportunity to enter into a dialogue; customer care at its best. This creates a win-win situation for both sides.
If I can block some time in the next few weeks, I will contact more suppliers and explain the opportunities that arise from anonymous criticism.
Best regards, Bauexperte
Last summer, we bought a Scan 85 stove in white. Due to moving, we only used the stove for the first time in December. After the first firing, the paint started peeling off all over the outside of the stove. We immediately contacted the dealer to report the issue. The dealer forwarded it to the manufacturer, who responded without any questions, saying we would receive a replacement stove, so it seems to be a known problem. Unfortunately, we still have not received a replacement, and it has now been 2.5 months. Understandably, we are very upset and would advise against buying a Scan stove at any time! I wouldn’t even mind if a step in the process was forgotten or the wrong paint was used, but the way customers are treated afterward – total disregard – that is unacceptable!
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