Hello everyone,
can anyone share information about the current quality of SCAN stoves? Has anyone had negative experiences recently or works in the industry and knows the background? According to our dealer, SCAN’s quality is no longer good...
We bought a SCAN 50 Maxi back in 2009 and were completely satisfied. Burning performance, functionality, appearance – everything was excellent. Now we are moving and need a stove with heat storage capability. Before upgrading the 50, we want to get a new one. Besides, the 50 already has a new owner within the family.
With the firm intention to buy a SCAN 83 or 85, we visited ‘our’ dealer this week. However, they no longer offer SCAN stoves. The quality had sharply declined, complaints had increased. They said they could no longer recommend SCAN in good conscience. Sales had dropped, and they parted ways with the brand. That may all be true. But it’s also possible that their profit margin is higher with other stoves right now. I don’t know.
What confuses me:
Does anyone have any information? Thanks for the help...
can anyone share information about the current quality of SCAN stoves? Has anyone had negative experiences recently or works in the industry and knows the background? According to our dealer, SCAN’s quality is no longer good...
We bought a SCAN 50 Maxi back in 2009 and were completely satisfied. Burning performance, functionality, appearance – everything was excellent. Now we are moving and need a stove with heat storage capability. Before upgrading the 50, we want to get a new one. Besides, the 50 already has a new owner within the family.
With the firm intention to buy a SCAN 83 or 85, we visited ‘our’ dealer this week. However, they no longer offer SCAN stoves. The quality had sharply declined, complaints had increased. They said they could no longer recommend SCAN in good conscience. Sales had dropped, and they parted ways with the brand. That may all be true. But it’s also possible that their profit margin is higher with other stoves right now. I don’t know.
What confuses me:
- Why can’t I find any negative reviews online?
- And why do some dealers actually no longer stock SCAN stoves?
Does anyone have any information? Thanks for the help...
The color is always relatively soft before the first heating and is baked in during the initial firing. The installers also said that when lighting the appliance for the first time, it absolutely needs to be heated continuously for 3 hours, and it will produce some smell. We ran it at full power for 5 hours and are satisfied. However, we also have an Attika, so it could be a different type of ignition.
In the end, dealers change their suppliers and always say whatever suits them at the moment. If the old product is no longer available, it MUST be bad, because otherwise they would still have it (otherwise you could just buy the product somewhere else).
Nowadays, you really have to take every statement from a seller (they are no longer advisors) with a grain of salt, or actually assume the opposite of what they say. Of course, there are exceptions, but those are quickly dismissed because they apparently do not boost sales.
And a complaint about a fireplace? It’s a sturdy steel box where something is burned. Not much can really break there.
In the end, dealers change their suppliers and always say whatever suits them at the moment. If the old product is no longer available, it MUST be bad, because otherwise they would still have it (otherwise you could just buy the product somewhere else).
Nowadays, you really have to take every statement from a seller (they are no longer advisors) with a grain of salt, or actually assume the opposite of what they say. Of course, there are exceptions, but those are quickly dismissed because they apparently do not boost sales.
And a complaint about a fireplace? It’s a sturdy steel box where something is burned. Not much can really break there.
L
luigicorleone23 Oct 2017 15:02We have been using a Scan 48 for 10 years (with outside air supply!). To this day, there has not been a single fault or defect. We operate the stove for about five to six months every year with wood, supplemented by lignite briquettes. Our gas consumption has been reduced by half since we installed the stove.
Recently, we confirmed that the stove still meets the requirements of BIMSCHG. When we were initially looking for a wood stove, we were surprised by the high purchase price. Today, we understand that Scan stoves are designed for sustainability, and in the long run, choosing the Scan has saved us money.
Recently, we confirmed that the stove still meets the requirements of BIMSCHG. When we were initially looking for a wood stove, we were surprised by the high purchase price. Today, we understand that Scan stoves are designed for sustainability, and in the long run, choosing the Scan has saved us money.
A
Altbau193030 Oct 2017 17:14If you want quality, you have to pay about twice as much for a stove, for example, a Hase wood-burning stove. They manufacture in Germany and offer very accommodating and fast claims handling.
T
toxicmolotof30 Oct 2017 18:23Would you also like to explain why a Scan is not considered quality?
And please clarify how a Scandinavian manufacturer producing in Denmark could be worse in this regard. Denmark is not exactly known as a traditional supplier country either.
Neither Scan nor Hase is likely to source the steel used from domestic production.
So please enlighten us with your knowledge on why I should pay 5,000 euros or more for a wood stove.
And please clarify how a Scandinavian manufacturer producing in Denmark could be worse in this regard. Denmark is not exactly known as a traditional supplier country either.
Neither Scan nor Hase is likely to source the steel used from domestic production.
So please enlighten us with your knowledge on why I should pay 5,000 euros or more for a wood stove.
A
Altbau193031 Oct 2017 13:35You will notice the difference when a problem or defect occurs with the stove. Hase strives for quick resolution and customer satisfaction, which usually works through selected specialized dealers.
Scan, Morsø, Skantherm, Nibe, etc., are not bad stoves, but their problem handling varies greatly.
If I remember correctly, Hase still offers spare parts even after 20 years.
Scan, Morsø, Skantherm, Nibe, etc., are not bad stoves, but their problem handling varies greatly.
If I remember correctly, Hase still offers spare parts even after 20 years.
Normally, there are no issues with a stove. It is never completely airtight anyway. If the seal eventually gets damaged, it can be replaced with a new one. If you have chosen a reasonably good manufacturer, you should still be able to get spare parts for it even after 10-15 years.
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