Hello everyone,
Help... can someone give us some advice?
Last year, we hired a company to renovate the bathroom in our house. It was a complete renovation.
Six months after moving in, we discovered water damage in the adjacent bedroom, already with mold growth.
The company that renovated the bathroom hired an external firm to carry out an assessment and leak detection. It quickly became clear that the walk-in shower was not properly sealed, and the shower drain was incorrectly installed.
Since then, the company has been responsible for corrective work—removing the shower/heating system, drying, and rebuilding... at least, that was the plan.
However, the company has not been fulfilling its work to fix the damage. Although the shower and heating have been dismantled, the company has refused for weeks (since September) to carry out professional drying, even though the external firm clearly stated this in their report. We were offered only a dehumidifier—we were told that would be enough. After the dehumidifier stood in our bathroom for a long time, the new shower/drain channel was supposed to be reinstalled the day before yesterday. The worker who came to our house opened the old drain and found that the entire masonry beneath it was still soaking wet. He admitted that rebuilding the shower under these conditions was absolutely impossible. The project manager was supposed to get back to us later, but that has not happened to date. Despite our many calls and emails, we have received no response. Now we are left without a bathroom, dealing with water damage, and the responsible company is unreachable or only giving us empty promises...
Does anyone have experience with this? What legal options do we have?
Thank you for reading this long message!
Best regards
Help... can someone give us some advice?
Last year, we hired a company to renovate the bathroom in our house. It was a complete renovation.
Six months after moving in, we discovered water damage in the adjacent bedroom, already with mold growth.
The company that renovated the bathroom hired an external firm to carry out an assessment and leak detection. It quickly became clear that the walk-in shower was not properly sealed, and the shower drain was incorrectly installed.
Since then, the company has been responsible for corrective work—removing the shower/heating system, drying, and rebuilding... at least, that was the plan.
However, the company has not been fulfilling its work to fix the damage. Although the shower and heating have been dismantled, the company has refused for weeks (since September) to carry out professional drying, even though the external firm clearly stated this in their report. We were offered only a dehumidifier—we were told that would be enough. After the dehumidifier stood in our bathroom for a long time, the new shower/drain channel was supposed to be reinstalled the day before yesterday. The worker who came to our house opened the old drain and found that the entire masonry beneath it was still soaking wet. He admitted that rebuilding the shower under these conditions was absolutely impossible. The project manager was supposed to get back to us later, but that has not happened to date. Despite our many calls and emails, we have received no response. Now we are left without a bathroom, dealing with water damage, and the responsible company is unreachable or only giving us empty promises...
Does anyone have experience with this? What legal options do we have?
Thank you for reading this long message!
Best regards
Marifee schrieb:
Hello everyone,
Help... can someone give us some advice?
Last year, we hired a company to renovate the bathroom in our house. It was a complete renovation.
Half a year after moving in, we discovered water damage in the adjacent bedroom, already with mold growth.
The company that renovated the bathroom commissioned an external firm to carry out an inspection and leak detection. It quickly became clear that the walk-in shower was not properly sealed and the shower drain was incorrectly installed.
Since then, the company has been responsible for repair work—removing the shower/heating, drying everything out, rebuilding... at least that was the plan.
However, the company has not been fulfilling their obligations to fix the damage. Although the shower and heating have been removed, for weeks now (since September) the company has refused to provide professional drying equipment, even though this was clearly recommended by the external firm in their report. We were given a small dehumidifier and told this would be sufficient. After this dehumidifier was in the bathroom for a long time, the new shower and drain channel were supposed to be reinstalled the day before yesterday. The technician who came to us opened the old drain and found that the entire masonry underneath is still soaking wet. He admitted that rebuilding the shower in this condition would definitely not be possible. The site manager was supposed to contact us again later. However, this has not happened so far. Despite numerous calls and emails from our side, there is no response. Now we are left without a bathroom, with water damage, and the responsible company is unreachable or just delaying us...
Does anyone have experience with this? What legal options do we have?
Thanks a lot for reading this long post!
Best regards You will probably need to consult a lawyer. A written deadline for remedial work must be set (cautiously speaking, I am not a professional), if this has not already happened. Then, "most likely" after the deadline expires, you can take action and hire another company to carry out the work. The costs would then be charged to the original company. However, you will probably have to enforce this in court...
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