Hello,
I’m looking for some expert advice:
We have a small roof window from Roto (manufactured in 1981). The window opens and closes without any problems. However, when closed, the sealing gasket does not press firmly against the frame, which causes a slight draft near the bottom of the window.
What repair options do I have? Is there an adjustment screw that can affect the sealing pressure, or could something be loose (if so, what)?
I would prefer not to fix this simply by applying a layer of sealing tape, but rather to repair it somewhat professionally within my capabilities.
I look forward to your tips. If you need more information, please let me know.
I’m looking for some expert advice:
We have a small roof window from Roto (manufactured in 1981). The window opens and closes without any problems. However, when closed, the sealing gasket does not press firmly against the frame, which causes a slight draft near the bottom of the window.
What repair options do I have? Is there an adjustment screw that can affect the sealing pressure, or could something be loose (if so, what)?
I would prefer not to fix this simply by applying a layer of sealing tape, but rather to repair it somewhat professionally within my capabilities.
I look forward to your tips. If you need more information, please let me know.
R
Romeo Toscani4 Feb 2010 20:58I’m not familiar with Roto windows, but I had a similar issue with my wooden windows (built in 1995). Opening and closing worked fine, but the sash didn’t press evenly against the frame. Adjusting the hardware didn’t help because the window sash had slightly warped, which caused the problem.
The window installer has been out of business for years, so I had to fix it myself. Buying new windows (even though I work for a window dealer) wasn’t an option because a) it’s a rental property and b) the “defect” is so minor it’s more of a cosmetic issue.
I added weatherstripping in those areas afterwards, and the problem hasn’t occurred since. I assume I’ll need to replace the weatherstripping every few years since it won’t last forever, but it’s only a matter of a few euros and not worth arguing about.
What do you mean “against payment”? Do you really think someone who can’t even diagnose the problem remotely would fix a nearly 30-year-old window free of charge? Or come by, inspect it, and try to resolve it for free?
I mean, I can’t just ask online about my 30-year-old Golf when something is stuck and then add: “I’ve already called VW, and they don’t want to fix it—for free. They would, but only if I pay…”
The window installer has been out of business for years, so I had to fix it myself. Buying new windows (even though I work for a window dealer) wasn’t an option because a) it’s a rental property and b) the “defect” is so minor it’s more of a cosmetic issue.
I added weatherstripping in those areas afterwards, and the problem hasn’t occurred since. I assume I’ll need to replace the weatherstripping every few years since it won’t last forever, but it’s only a matter of a few euros and not worth arguing about.
august72 schrieb:
Roto didn’t want to help me either. Of course, they would have against payment…
What do you mean “against payment”? Do you really think someone who can’t even diagnose the problem remotely would fix a nearly 30-year-old window free of charge? Or come by, inspect it, and try to resolve it for free?
I mean, I can’t just ask online about my 30-year-old Golf when something is stuck and then add: “I’ve already called VW, and they don’t want to fix it—for free. They would, but only if I pay…”
Well, I actually wanted to avoid using an additional seal.
> What do you think about paid service?
Basically, nothing against it. BUT: The mentioned service technician would have had to travel over 340 km (210 miles). Also, I specifically asked roto for tips on self-repair.
However, if the response is basically recommending a service visit right away—without addressing my actual question—then that doesn’t exactly speak well for the company’s customer service (basically “missed the point”). Especially since the email sounded very much like a standard template, and they didn’t respond at all to a follow-up inquiry. That’s quite frustrating. They could save themselves the “customer service via email” or at least rename it properly to “hotline for paid repair inquiries.”
The comparison with a VW is a bit off too. When a complex device like a car “won’t run,” there can be dozens of causes. With a simple mechanical window, you should be able to identify some common sources of problems. Don’t you think?
Still, thanks so far.
> What do you think about paid service?
Basically, nothing against it. BUT: The mentioned service technician would have had to travel over 340 km (210 miles). Also, I specifically asked roto for tips on self-repair.
However, if the response is basically recommending a service visit right away—without addressing my actual question—then that doesn’t exactly speak well for the company’s customer service (basically “missed the point”). Especially since the email sounded very much like a standard template, and they didn’t respond at all to a follow-up inquiry. That’s quite frustrating. They could save themselves the “customer service via email” or at least rename it properly to “hotline for paid repair inquiries.”
The comparison with a VW is a bit off too. When a complex device like a car “won’t run,” there can be dozens of causes. With a simple mechanical window, you should be able to identify some common sources of problems. Don’t you think?
Still, thanks so far.
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