ᐅ Interior door significantly warped after installation
Created on: 14 Sep 2022 11:45
C
C.beckmann1986
Hello everyone,
I need your advice on an issue that’s been bothering me lately.
We moved into our new house at the end of last year (new development via a developer). As requested, the interior doors were not installed at the handover but were supposed to be installed later by us after finishing all our own work.
The interior doors were therefore installed by us at the beginning of this year as the final trade (rooms were painted, floors laid). I also confirmed the apparently proper installation of all doors with the fitter. A few months later, we discovered that one interior door (from the living room to the basement) is noticeably warped. The door is flush with the lock but visibly bowed at the top and bottom (like a U shape – see photo).
We reported this via the developer’s defect portal, and the issue was passed on to the door company. Without even looking at the door or consulting with us, the defect was coldly rejected.
Reason given:
The door was obviously fine at the time of installation, and a factory defect is ruled out since only one door is affected. They assumed improper handling by the customer (wrong storage of the door, not following climatic conditions, etc.) and therefore claimed no responsibility. Also, warping of up to 4 mm (0.16 inches) is considered acceptable.
Only after our repeated requests did someone from the company come out to at least inspect the door on-site. The fitter confirmed a warping of 9 mm (0.35 inches). Nevertheless, the defect is still being denied with the above explanation.
Our arguments that it is completely unrealistic to permanently remove an interior door in a new house (where all work is now finished), especially the basement door with a small child in the household, or do anything else with it, were completely ignored.
We were simply offered a new interior door at our own cost.
Of course, the developer immediately agreed with this statement and also rejected the defect claim.
Now I’m a bit at a loss. It’s a case of one statement against another, but I believe this is a demonstrable defect and we have definitely done nothing wrong, especially since the other 13 interior doors are not warped like this.
Can the company really get away with this so easily, and do we have to bear the loss? Every other trade has inspected reported defects and repaired them accordingly.
I would appreciate hearing about any experiences you might have.
Thank you very much,
Christian
I need your advice on an issue that’s been bothering me lately.
We moved into our new house at the end of last year (new development via a developer). As requested, the interior doors were not installed at the handover but were supposed to be installed later by us after finishing all our own work.
The interior doors were therefore installed by us at the beginning of this year as the final trade (rooms were painted, floors laid). I also confirmed the apparently proper installation of all doors with the fitter. A few months later, we discovered that one interior door (from the living room to the basement) is noticeably warped. The door is flush with the lock but visibly bowed at the top and bottom (like a U shape – see photo).
We reported this via the developer’s defect portal, and the issue was passed on to the door company. Without even looking at the door or consulting with us, the defect was coldly rejected.
Reason given:
The door was obviously fine at the time of installation, and a factory defect is ruled out since only one door is affected. They assumed improper handling by the customer (wrong storage of the door, not following climatic conditions, etc.) and therefore claimed no responsibility. Also, warping of up to 4 mm (0.16 inches) is considered acceptable.
Only after our repeated requests did someone from the company come out to at least inspect the door on-site. The fitter confirmed a warping of 9 mm (0.35 inches). Nevertheless, the defect is still being denied with the above explanation.
Our arguments that it is completely unrealistic to permanently remove an interior door in a new house (where all work is now finished), especially the basement door with a small child in the household, or do anything else with it, were completely ignored.
We were simply offered a new interior door at our own cost.
Of course, the developer immediately agreed with this statement and also rejected the defect claim.
Now I’m a bit at a loss. It’s a case of one statement against another, but I believe this is a demonstrable defect and we have definitely done nothing wrong, especially since the other 13 interior doors are not warped like this.
Can the company really get away with this so easily, and do we have to bear the loss? Every other trade has inspected reported defects and repaired them accordingly.
I would appreciate hearing about any experiences you might have.
Thank you very much,
Christian
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Benutzer 100115 Sep 2022 05:14C.beckmann1986 schrieb:
Clearly, a new door leaf doesn’t cost a fortune. 120 euros A door leaf from a climate door for only 120 euros, what kind is that? Honeycomb core, tubular chipboard, I don’t think it’s solid chipboard.
And shouldn’t a climate door have a soundproof seal? Where is it?
Was the frame measured?
Have both rooms always been kept at the same temperature?
M
Myrna_Loy15 Sep 2022 07:51From a technical standpoint, there cannot be a manufacturing defect in the material. It is not a solid wood door but a composite. Composites only warp due to external factors. Typically, these are storage issues. It is enough if the door was leaned against a wall in a room with slightly higher humidity for an extended period. Storing doors either flat or perfectly upright is necessary to avoid such warping. Differences in humidity between rooms can also cause this. After all, which basement has exactly the same climate?
As a manufacturer, I would also be firm on this if no material defect can be proven. And 120 euros is at the very low end of the price range—I would save myself the lawyer’s fees unless I were 100% certain of the cause.
As a manufacturer, I would also be firm on this if no material defect can be proven. And 120 euros is at the very low end of the price range—I would save myself the lawyer’s fees unless I were 100% certain of the cause.
C.beckmann1986 schrieb:
especially since the other 13 interior doors are not warped like that.But are some of them slightly warped as well? The door to the bathroom?Could you please show the full picture of the basement door and the bathroom door?
C
C.beckmann198628 Sep 2022 19:42Sorry for the late reply. I will take the photos tomorrow and send them to you.
But as I mentioned, any warping is, if at all, only minimal and very sporadic.
Regarding storage, the door in question (from the living room down to the basement) was installed by the door company and has not been altered since. It was not just leaned against the wall or anything like that.
If moisture were an issue, it should be much more noticeable at the bathroom/hallway door. But that is not the case.
But as I mentioned, any warping is, if at all, only minimal and very sporadic.
Regarding storage, the door in question (from the living room down to the basement) was installed by the door company and has not been altered since. It was not just leaned against the wall or anything like that.
If moisture were an issue, it should be much more noticeable at the bathroom/hallway door. But that is not the case.
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