ᐅ Engineered wood flooring in a newly built apartment is creaking

Created on: 17 Jan 2017 09:41
S
South
South17 Jan 2017 09:41
Hello,

In our newly built apartment, parquet flooring was installed. Unfortunately, it now regularly creaks in 2-3 spots. I haven’t been able to identify an exact pattern; sometimes it creaks several times in a row, but each spot creaks at least once a minute. This is quite disturbing in the bedroom, as it’s not a subtle creaking. I read online that this can be normal at first and may resolve over time. The parquet has been installed for just under two months.

One spot creaks particularly loudly, but this eases when I turn off the underfloor heating in the adjacent room. Of course, this is not a permanent solution, as I would like to have warm feet in the morning. I will definitely contact the parquet installer and/or the heating specialists.

Has anyone experienced something similar or have any idea why it might creak? It seems to me that it only creaks where "heavy" furniture is placed.
C
Curly
17 Jan 2017 09:45
How is the parquet flooring constructed, and is it fully glued down?

Best regards
Sabine
KlaRa17 Jan 2017 17:23
Hello "South".

Regardless of whether the parquet flooring was installed as a floating floor or fully glued down: according to current case law, a constant noise coming from the parquet constitutes a material defect.

The causes can—based on personal experience—be varied and complex. Quick home remedies will not solve the issue, and ultimately it does not matter whether some readers have had similar experiences in the past.

What should you do now?

If you directly hired the flooring installer, send them a written notice with the subject line clearly marked as notice of defect. If you built through a general contractor (GC) and they subcontracted the "parquet flooring" as part of the turnkey construction, then send this notice to your contractual partner, the construction company.

In the letter, describe the defect and demand its correction within set deadlines (2 weeks for a response, maximum 4 weeks for repair).

Avoid handling this by phone due to the burden of proof and always use written form. Sending the notice by registered mail can be helpful but is not always necessary.

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(This information does not constitute legal advice!)

Good luck, KlaRa
South20 Jan 2017 07:14
Hello,

thank you very much for the answers!

We are dealing with a rental apartment, and unfortunately, I do not have the construction specifications. At first glance, it looks like glued hardwood flooring (no visible seams).

As soon as my landlord returns from vacation, we plan to review the list of defects, and this will be at the very top of the list.

I am still curious about where the noise(s) are coming from and what causes them. If the issue is fixed, I hope to be able to speak with the installer.

Best regards,
South
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HilfeHilfe
20 Jan 2017 08:17
Hello,

then please point this out to the landlord and possibly mention the issue as a defect.

It is now up to the landlord whether it will be fixed...
South9 Nov 2017 13:20
Final report: The issue actually resolved itself over time (about 2 months). Everything probably just needed to settle initially.