ᐅ Faucet Defective After 3 Years...

(Water is leaking from the inside between the sink and the faucet). We have a construction contract with a 5-year warranty according to the Building Code. But what exactly is covered by this warranty? Our plumber says that the faucet itself only has a 2-year guarantee! Is that correct?

Thank you in advance for the information.

Best regards
MNI

Hello,

the warranty does not cover wear parts, such as silicone seals and similar items. It is quite possible that the seal in the faucet is also not included.

Bad luck, unfortunately

Faden

Hello,

this cannot be right that it is already defective after such a short time. Often, the cheapest materials are installed, hoping that the customer won't notice.

Best regards,
Klaus

Hello,

Thanks first of all for the responses.

The plumber contacted the manufacturer of the faucet (Grohe) and informed us that they will replace it as a goodwill gesture. This is expected to happen in the next few days. I am curious to see how it goes.

Nevertheless, I am a bit uncertain. Where can one find information about what is covered under the 5-year warranty according to the building code and what is not? Does anyone know?

Thank you very much.

Hi,

it’s best to have all the taps checked. If the same model is installed there, the issue might occur with the others as well.

See you then, Lauscher

Whenever I hear "as a goodwill gesture"!! Meanwhile, the company probably knows exactly what kind of faulty work they have done for you.

Best regards, Strom